The Halston is an independent, design-led hotel in Carlisle with a strong reputation and a loyal following. We are looking for an experienced and hands-on hospitality leader to take ownership of our restaurant and bar operation.
The Role
This is a senior, operational role with responsibility for Penny Blue Restaurant and Bar, alongside Bartons Yard Café Bar.
You will lead the front of house management structure across both outlets, including managers and supervisors, driving standards, performance and team development.
Working closely with our Executive Head Chef, you will support the overall leadership of the Food and Beverage operation, ensuring a consistent and joined-up approach across both front and back of house.
This role is focused on Food and Beverage, with responsibility for our flagship restaurant and café. Our events operation is managed separately by a dedicated Events Manager and team.
You will report into the Executive Head Chef, with regular interaction and visibility with the Managing Director. As part of the senior management team, you will contribute to the wider business and play an active role in driving performance and standards across the hotel.
Key Responsibilities
* Lead service across Penny Blue and Bartons Yard, maintaining a strong and visible presence on the floor
Lead and develop the management and supervisory team across both outlets, setting clear expectations and accountability
Create a positive and professional environment for both guests and team
Drive consistency, standards and attention to detail across all areas
Take ownership of guest experience, feedback and service recovery
Work closely with the kitchen to ensure a seamless and efficient service
Commercial & Operational Responsibilities
Manage labour costs, rota planning and wage percentages in line with budget
Monitor and drive P and L performance
Maintain control of stock, ordering and gross profit margins
Oversee till systems, cash handling and daily financial procedures
Drive revenue through effective service and upselling
Use reporting and data to support decision making
Standards, Training & Development
Deliver consistently high standards of service across all outlets
Train, coach and develop the FOH team to build confidence, knowledge and accountability
Lead from the floor as a hands-on presence, setting standards through example
Maintain strong attention to detail and a culture of pride in the business
Support the continued development of the business with a view to achieving recognition through AA Hospitality Awards (AA Rosettes), Michelin Guide and The Good Food Guide
Contribute to positioning Penny Blue and Bartons Yard as leading destinations within the region
The Operation
Penny Blue Restaurant and Bar offers all-day dining, with peak trading from Friday to Sunday
Bartons Yard Café Bar is an established operation serving breakfast, lunch and drinks, open 7 days a week
This is a busy, quality-led environment with a mix of hotel guests and local clientele.
Working Pattern
Penny Blue operates Tuesday to Sunday
Bartons Yard operates 7 days a week
The role requires regular weekend working and a strong presence during key trading periods
Flexibility is essential in line with the demands of the business
Candidate Profile
Experience in a senior role within a quality-led restaurant or hotel environment
A confident and visible leader with strong people management skills
Hands-on and service-focused, leading by example
Commercially aware, with a good understanding of financial performance
Calm under pressure and able to manage a fast-paced operation
Strong attention to detail and commitment to high standards
Package & Benefits
Salary £37500 - £39,500, depending on experience, plus performance-related bonus
Full-time, permanent contract based on 45 hours over 5 days
Staff meals provided on shift
Staff discount across the business
Use of on-site gym facilities
Company pension scheme
Standard holiday entitlement
About The Halston
The Halston is an independent business with a strong identity and a clear ambition to continue evolving.
We are looking for someone who cares about standards, people, and creating a place guests want to return to.
TPBN1_UKCT