Customer Support ChemistLocation: East Midlands
Our client is a growing, independent manufacturer of solvent- and water-based adhesives, supplying a wide range of industries across the UK and internationally. They are seeking a technically skilled and customer-focused Customer Support Chemist who will provide expert support to customers regarding our adhesive products, troubleshooting technical issues, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong technical background in adhesives or related materials, and excellent customer facing skills.
Key Responsibilities:
* Provide technical support to customers via phone, email, and on-site visits regarding product selection, application, and troubleshooting.
* Reformulate existing products to improve performance.
* Sourcing and cost analysis of new materials.
* Collaborate with quality team to resolve customer complaints and product performance issues.
* Conduct product testing and analysis to support customer inquiries and internal investigations.
* Assist in the development of technical documentation, including datasheets, labelling, application guides, and FAQs.
* Deliver training sessions and product demonstrations to customers and internal teams.
* Maintain detailed records of customer interactions, technical issues, and resolutions.
* Support the sales team with technical expertise during customer meetings and presentations.
* Stay up to date with industry trends, competitor products, and new technologies.
Candidate Profile:
* Several years in polymer based products, ideally solvent based adhesives. Coating, paint, varnish and ink experience will be considered.
* PVC, PVA or polyurethane technology advantageous.
* Previous experience in a customer-facing technical role is preferred.
* Familiarity with quality systems, HSE and regulatory requirements.
* Excellent communication and strong problem-solving skills.
* Positive attitude and flexible to move with changing business requirements.
* Driving licence is essential due to location of rural site.
* Must have the right to work in the UK, sponsorship is not available.
* Fluent written and spoken English.
Join a dynamic, privately owned adhesive manufacturer where your technical expertise directly supports customers and drives innovation.
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