Job Description
Grad plus customer service experience
6-month contract - hybrid working (3 days on site, 2 days WFH) - £24K FTE
Our client is based in Wokingham (parking available) and ideally seeking a 2025 graduate from a Finance / Accountancy / Business background (ideally) to join their Accounting Support Team.
* Answer 1st line customer support telephone calls and emails, providing exceptional customer care
* Build knowledge of Tax/Accounts/Non-Compliance by researching and answering questions from customers.
* Build knowledge of products and use this to offer customers support to ensure they have the best experience
* Raise enhancements requests/defects to be reviewed
* Assist existing and prospective customers with general sales enquiries, taking payments where necessary
* Suggest new ideas or improvements to support materials (FAQ’s, user guides and Knowledge Base)
* Work collaboratively ensuring you are building your individual knowledge of our products, tax and accounting processes.
What we need:-
* A university degree which includes Accounting
* At least 6 months Customer Service Experience
* Confident, calm and concise telephone manner
* Clear communication both written and spoken
* An analytical and organised approach to problem-solving
* The ability to interact positively with customers at all levels
* To work well under pressure
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4788386