Team Leader Job Summary
We are seeking an experienced and skilled Team Leader to join our retail team. This role is ideal for someone who enjoys working in a fast-paced environment and has a passion for delivering excellent customer service.
The successful candidate will be responsible for leading a team of retail staff, providing guidance and support to ensure high standards of customer service are maintained at all times. They will also be responsible for managing the day-to-day operations of the store, including opening and closing procedures, stock control and security.
* Manage a team of retail staff to deliver excellent customer service and achieve sales targets.
* Conduct regular meetings with team members to discuss performance, provide feedback and set goals.
* Ensure all store policies and procedures are followed, including health and safety and security protocols.
* Monitor and control store inventory, ensuring accurate stock levels and minimizing waste.
Key Responsibilities
* Maximise profit through effective stock management and pricing strategies.
* Deliver excellent customer service by being approachable, respectful and enthusiastic.
* Lead by example, demonstrating a positive attitude and work ethic.
* Develop and implement plans to improve store appearance and maintain a clean and tidy environment.
Requirements
* Previous experience in a retail management or supervisory role.
* Excellent communication and interpersonal skills.
* Able to work independently and as part of a team.
* Basic mathematical skills and ability to manage cash handling.
Benefits
* Competitive salary and bonus structure.
* Ongoing training and development opportunities.
* Access to employee discounts and perks.
* A supportive and inclusive work environment.
About Us
We are a leading retailer committed to delivering exceptional customer service and building strong relationships with our customers and communities. We offer a dynamic and supportive work environment, with opportunities for career progression and professional development.