Key Information
Working hours: 37.5 hours, Monday to Thursday 8.00am to 4.45pm (WITH 30 minutes unpaid lunch), Friday 8.00am to 12.30pm.
Salary: £50,000 to £60,000.
Benefits
* Competitive pay
* Pension
* Holidays
* Long Service awards
* Death in Service
Purpose of role and accountabilities
Reporting the Head of Customer Interface and Supply Chain, the function of the role is to manage a portfolio of clients within the aerospace industry through:
* End to end account management processes, demonstrating a high level of leadership and strategic thinking
* Oversee the customer interface function by managing a team of account managers and customer liaison officers – guarantee each account KPI is met and actioned accordingly
* Stakeholder relationships: leading presentations, ensuring that Delivery Performance is maintained at an excellent level for all customers, and being the point of escalation for customers should the need arise
* Orderbook Management – conduct regular performance and forecasting reviews with customers and account managers to maintain orderbook stability, monitor build rates and protect and forecast risks to business capacity constraints
* Create robust plans and strategies to be proactive in improving site performance and customer targets
Core skills/attributes needed
* Extensive knowledge of managing a portfolio of customer accounts preferably within the aerospace or automotive industry or similar.
* Exemplary analytical skills, reliability and consistency with the ability to resolve problems at all levels.
* Thoroughness, resourcefulness, adaptability to shifting priorities/deadlines and multi-tasking.
* MRP management.
* Capable user of Microsoft software including Excel, PowerPoint and Outlook.
* Confident communicator across all disciplines within the organization and must possess the ability to interact effectively and timely with all levels.
* Ability to create presentations and present information internally and externally to customers and senior management in an engaging manner via various methods.
* Strong customer focus combined with business development skills and commercial awareness.
* Strive for excellent customer satisfaction even during challenging project timescales/deliveries and take full ownership of the assigned customer account.
* Actively drives other departments to meet customer expectations.
* Resilient and able to work under pressure, as part of a team but often on their own initiative.
* Ability to communicate and negotiate at all levels to establish and meet expectations.
* Work as a team to drive performance excellence in the site.
Safety
Work in line with all accredited company safety standards in order to provide a safe working environment for all.
Quality
Support the quality accreditations across the business to ensure the delivery of right-first-time performance.
Cost
Support the continuous improvements in cost reduction activities across the company to deliver increased profitability and value for money to our customers and stakeholders.
Delivery
Drive improvement in delivery performance to continually exceed customer expectations and targets.
People
Support organisational capability and influence cultural change by embracing diversity, inclusion, wellbeing and community.
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