Insight manager, analytics

About the role

The Analytics Team is spread right across the Partnership, using advanced analytics to help stakeholders solve problems and make better decisions. As an Insight Manager, Analytics, you will be allocated to a part of the business and be responsible for maximising value from your projects in the Contact Centre area (including those of your direct reports where applicable). You will accomplish that through the application of your technical expertise, appropriate analytical techniques, effective stakeholder management, clear storytelling, recommendations and timely delivery. This is a specialist, hands‑on role and you will be expected to lead several significant analytical projects in your business area. We are looking for Partners who are motivated to solve business problems, with curious and pragmatic mindsets. In addition, we are looking for analysts who not only have extensive technical knowledge, but who also have the ability to apply those skills in a practical and time sensitive way with great communication.

At a glance

• Hybrid working: This is a hybrid working role, therefore your time will primarily be split between working from home and the London Head Office. However, there will also be an expectation to visit other locations as the need arises.
• Team office presence: Our team currently works from the office minimum once a week to connect and on a more ad‑hoc basis to attend key meetings, but again the frequency is dependent on the business needs.
• Expected salary: £62,000 – £75,000 (depending upon experience)
• Contract type: This position is a permanent contract.

Key Responsibilities

• Engage stakeholders to maximise value and improve decision making through your own and your team’s projects.
• Be responsible for the timely delivery, impact and quality of your team’s output.
• Proactively identify opportunities and champion the use of analytics in your stakeholder area.
• Lead multi‑stream projects, managing stakeholders and delivering recommendations.
• Have a good understanding of your stakeholders’ commercial strategies and goals.
• Develop good relationships with stakeholders and become an extension of their team.
• Triangulate recommendations with other sources such as Research and Insight.
• Manipulate, analyse, build models and draw conclusions from large data sets to impact decision making.
• Support your team to define the right methodologies for projects.
• Ensure your own and your team’s output is clear and impactful – visualisations, slides, presentations.
• Use visualisation tools to automate and increase efficiency.
• Promote a self‑serve culture across your stakeholder area.
• Be an active contributor to the DI & A team and the analytics Profession.
• Understand and engage other parts of DI & A as necessary.
• Ensure that all work complies with the General Data Protection Regulation (GDPR) and adheres to all Partnership risk management and data privacy and security policies.
• Invest in your personal and professional development utilising the opportunities available to you.
• Demonstrate a flexible approach to working, joining projects as needed and/or supporting colleagues to secure the success of those projects.
• Actively share the responsibilities of ownership and support Partners and colleagues to have a voice in our business.

Essential Skills / Experience you’ll need

• Relevant qualification in a numerate discipline (e.g. maths, stats, data science, science or similar).
• Significant experience with SQL.
• Significant experience with Python or R.
• Significant experience in an analytics team applying advanced techniques.
• Experience with visualisation software such as Tableau or Power BI.
• Experience of driving business value from analytics.

Desirable Skills / Experience you may have

• Experience of managing analysts and building their capability.
• Experience of building strong relationships with senior stakeholders.
• Experience of influencing decision makers.
• Experience of working alongside other Insight teams.
• Experience working within Contact Centre analytics.

Who we are

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can thrive. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application, please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.