Salary: £65,000 - 105,000 per year Requirements: Full, clean, and valid UK driving license Access to a suitable car Knowledge of PC, printer, and desktop technologies Knowledge of desktop and printer hardware Knowledge of Microsoft Windows Operating Systems for Desktop and Server Computing Knowledge of Microsoft Office products Knowledge of Network technologies and the TCP/IP protocol Knowledge of Microsoft Azure (desirable) Knowledge of Meraki (desirable) Knowledge of Sophos (desirable) Knowledge of SuperOps (Service Desk) (desirable) Knowledge of RMM tools (desirable) Knowledge of PowerShell/CMD (desirable) Responsibilities: Act as the first / second line IT support resource, building and maintaining strong technical knowledge to effectively support our users Troubleshoot, diagnose, and resolve IT issues efficiently, escalating complex incidents to senior technical teams when required Provide support across all sites and customer locations nationwide Maintain and update the Service Desk Knowledgebase with fixes, solutions, and documentation of work completed Apply ITIL v4 principles within a service delivery environment Develop and maintain expertise in networking (LAN/WAN, TCP/IP), hardware (PCs, printers, components), and supported software systems Build a foundational understanding of Microsoft Azure infrastructure to better support cloud-based services Script and automate routine tasks using tools such as PowerShell and RMM platforms Plan, prioritise, and manage workload independently, demonstrating strong analytical and communication skills when supporting staff and management Technologies: Azure Cloud Hardware Support ITIL LAN Network PowerShell TCP/IP Windows Security More: We are a growing managed service provider specializing across the NHS Health and Justice sectors. The role of IT Support Engineer is based in Chelmsford, Essex, offering a salary of up to £35,000. We provide a competitive salary that is regularly reviewed, a company pension scheme, generous annual leave plus bank holidays, ongoing training and professional development opportunities, and clear career progression pathways. Our working environment is supportive and collaborative, equipped with modern tools to ensure success in this role. You will have the opportunity to engage in varied projects across multiple locations. last updated 24 week of 2026