About Us
At Lighthouse Safety, we provide high-quality training to individuals and organisations across the UK. We are looking for a Training Coordinator to support the smooth running of our training centre and ensure an excellent experience for our customers and trainers.
Key Responsibilities
* Welcoming and supporting delegates attending training courses, creating a professional and friendly first impression
* Proactively contacting existing clients to promote upcoming courses, maintain relationships and generate repeat training bookings
* Answering telephone enquiries and assisting customers with course bookings
* Producing client quotations and maintaining quotation and purchase spreadsheets
* Booking courses with awarding bodies and managing course notifications (e.g. Construction Industry Training Board and Institution of Occupational Safety and Health)
* Supporting course bookings through email and the CRM system
* Preparing and checking course paperwork in advance of training delivery
* Ensuring trainers have the documentation, information and IT they require
* Managing stock of training materials and coordinating
* Providing reports on room capacity and book stocks
* Preparing training rooms and ensuring facilities are fully stocked
* Supporting the administration of course results and the closure of course files
* Creating and issuing training certificates
* Supporting delegate feedback and course evaluation processes
* Assisting with meeting preparation and general centre administration
* Ensuring the premises are secured at the end of each day
About You
We’re looking for someone who is organised, approachable and enjoys working in a busy environment where no two days are the same.
You Will Ideally Have
* Strong organisational and administrative skills
* Excellent communication and customer service skills
* A commercially aware mindset, with the confidence to promote upcoming courses and encourage repeat bookings from existing clients
* Confidence using Microsoft Office and CRM systems
* The ability to manage multiple tasks and prioritise effectively
* A proactive approach and strong attention to detail
* Confidence speaking with customers and maintaining positive client relationships
We Offer
* Salary of £27,500-£32,500 per annum DOE
* 25 days annual leave plus bank holidays
* Life assurance
* Cycle to work scheme
* Charity sponsorship opportunities
* Employee discount scheme
If you're an organised and customer-focused professional looking to play a key role in supporting high-quality training delivery, we would love to hear from you!
#J-18808-Ljbffr