Operational Service Delivery Manager
We are seeking an experienced Operational Service Delivery Manager to lead and manage the efficient operation of all activities within our fitness, group exercise, racquets, swim, and families departments.
* This role involves acting as Duty Manager, taking responsibility for the entire club's operation.
You will be responsible for recruiting, training, and empowering your team to deliver exceptional service to our members. We create an environment where our teams feel a sense of belonging, thrive physically and mentally, and fulfill their full potential.
We offer:
* Free Club Membership for you and your family
* 50% Discount on food and drinks
* Discounts on Swimming, Tennis Lessons, and Personal Training
* Opportunities for Career Advancement through internal training and development
* Wagestream App: Get paid on demand
* Access to our Benefits Suite
About You
We are looking for someone with:
* Experience managing a large operational service delivery facility (e.g., restaurant, attraction, retail unit, sporting or leisure facility)
* Leadership experience across various functions with diverse challenges and goals
* Excellent communication and collaboration skills
* Experience in financial planning and management
* A passion for customer service
We're more than just a club; we're a community that thrives together.