Summary
We are looking to recruit an enthusiastic individual to join our small but dedicated team in order to assist internal colleagues, as we seek to support our wider team by providing much-needed care services to the community in our region.
Wage
£14,918.80 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday (between 8:30am - 4:30pm). 37 hours and 30 minutes a week.
37 hours 30 minutes a week
Start date
Monday 25 August 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* To provide professional, flexible administrative support in this “hands-on” position.
* To assist the Operations and Finance Teams in delivering an effective administration service.
* Support the fundraising team and maintain the fundraising database with details of income generated.
* Collate relevant data for transfer to our accounts' software to aid management accounts production and budget reporting.
* Attendance and participation at meetings as required and ensure accurate, detailed and appropriate actions are produced.
* To provide cover in the absence of other staff as directed.
* Work within the provisions of the Data Protection Act, observing strict confidentiality in relation to all aspects of work undertaken.
* Respond sensitively and professionally in supporting and maintaining professional relationships with colleagues and all contacts who work with the charity.
* To be aware of and work within the charity’s health and safety policies, relating to the working environment and building security, reporting any issues promptly to your immediate Line Manager
* Develop personal skills and capabilities through ongoing training as provided internally by the company or externally, subject to company approval and as agreed with your Line Manager.
Where you'll work
GREENSFIELD HOUSE
UNIT 3
GREENSFIELD INDUSTRIAL ESTATE
ALNWICK
NE66 2DG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ZENITH PEOPLE LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Your apprenticeship training will be a fully work-based learning programme across 18-months, method to be confirmed. Upon completion of your apprenticeship, you will achieve a Level 3 qualification in Business Administration.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Administrative skills
* Analytical skills
* Attention to detail
* Communication skills
* IT skills
* Organisation skills
* Team working
Other requirements
Healthcare plan available.