OUR BENEFITS
You will have access to a benefits package we believe truly works for our people.
Free on-site car parking for team members.
* Unsociable hours shift allowance of an additional +£2/+£3 per hour
* Discounted hotel room rates for you and your friends & family
* An additional day's leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
And much much more!
A DAY IN THE LIFE OF A RECEPTION TEAM MEMBER AT OUR HOTEL
* Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
* Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
* Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
* Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
* Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
* Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
* Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
Working 3 x 5hr shifts per week: 17:00-22:00 / 18:00-23:00
WHAT WE NEED FROM YOU
* A people person with a knack for making connections and creating memorable guest experiences.
* Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
* Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
* A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
* A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
* High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: Minimum Wage
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