Senior Administrator - Patient Services SAT 5 Ophthalmology
The closing date is 21 April 2026
Schedule new and follow up appointments with patients with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done. Offering choice wherever is possible. Ensure any diagnostic and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts and are available before clinic day. Co-ordinate appointments and procedures at other hospitals and organisations, where required. Ensure clinic outcomes are recorded accurately, including those for offsite clinics. Lead on the completion of clinic cancellation forms and process according to SOP. Reschedule outpatient clinics as requested, in line with waiting time targets. Use the Trust's medical transcription system and ensure that urgent letters are processed in accordance with SOP. Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team where necessary. Recognise when patients are on cancer pathways and liaise with Cancer Trackers to ensure patients are handed over appropriately.
Main duties of the job
* Managing clinic bookings.
* Managing theatre diaries.
* Managing patients in line with RTT standards.
* Validation of pathway pathways.
* Managing medical dictations.
Qualifications
* OSRA III or equivalent administration experience
* GCSE or equivalent in English and Maths grades A-C or equivalent.
* NVQ level II in business administration/customer care or acquired equivalent experience
* NHS experience
* Skilled in Microsoft
Experience
* Experience (through placements or employment) of working in a busy environment.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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