Job Details
JOB TITLE: x3 Property Territory Manager (Area Host) – North UK
DEPARTMENT: Customer Operations – Property Management
LOCATION: Between Bradford and Blackpool (must be located within this region)
HOURS: Full-time
DRIVING LICENCE REQUIRED: An EV company vehicle will be provided and charger installation paid for. The hire must have the ability to install a home EV charger at their address.
Role Purpose
Build and manage customer relationships and support the lettings, inspection and management of developments across your region. Act as the key point of contact for customers from viewing through to move‑in, inspection through to move‑out, ensuring exceptional customer service and operational efficiency.
Key Responsibilities
- Customer Service & Engagement – Create amazing experiences across viewings, move‑in days, mid‑term inspections and move‑outs, gaining respect and support of residents through outstanding service and professionalism.
- Report and resolve issues in a timely and professional manner.
- Onboarding – Host viewings and open‑house events with potential customers, gather and record viewing feedback before posting to the PMS, explain and guide customers through the application processes.
- Conduct in‑person Right to Rent checks where needed, draft inventories for future move‑ins, host the home move appointments with our customers.
- Undertake mid‑term property and development inspections with customers and report on the condition and any maintenance required.
- Conduct void inspections including property hand‑overs, water flushing and insurance checks.
- Attend move‑out appointments with vacating customers and draft the check‑out inventories.
- Act as eyes on the ground for the centralised property management team to check completion of works or dip testing quality of workmanship.
- Health & Safety Compliance – Ensure buildings meet all health & safety requirements and fire risk assessments, proactively maintain a secure, safe and successful estate.
- Stakeholder Collaboration – Build strong relationships with management companies, developers, agents and internal teams, assist in delivering key performance targets relating to asset and tenancy management.
Essential Requirements
- Experience of residential property inspections, lettings or property management.
- Passionate about delivering the highest level of customer service.
- Excellent written and verbal communication skills with the ability to engage at all levels.
- Possess a UK driving licence and ability to travel within the region.
- Proactive self‑starter and disciplined lone worker with strong organisational skills.
- Ability to remain calm and controlled under pressure.
- Understanding and acting upon customer needs to maintain company reputation.
Desirable Skills
- Comfortable working in a changing environment.
- Growth mindset and willingness to try new approaches.
- Good range of IT skills.
Inclusive Workforce
We aim to ensure everyone feels they belong and can be their best, regardless of background, identity or culture. We welcome applications from under‑represented groups. We are disability confident – if you need reasonable adjustments to the recruitment process, let us know.
Benefits
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Share schemes including free shares
- Discounted shopping and other lifestyle benefits
- 24 days’ holiday plus bank holidays
- Range of wellbeing initiatives and generous parental leave policies
