Job Summary
We are seeking to recruit a part-time Deputy Practice Manager to work 30 hours per week, spread over 4 or 5 days. This role is a vital part of our Management Team, providing essential support to the Practice Manager. The ideal candidate should have a passion for the job, good people skills, a good grasp of IT and common software. If you are a self-motivated, disciplined individual, who has natural ability to innovate, shows initiative and has good leadership skills then we would love to hear from you.
About Us
Ford Medical Practice is a well-established, patient-focused GP practice, serving a community of 6,000 patients. We pride ourselves on our high QOF achievements and our commitment to continuous improvement and innovation. We are a paper-light, digital-first practice utilizing the EMIS Web clinical system. Our team is made up of two GP Partners, a Practice Nurse, a Student Nurse Associate and an Administrative and Management team. We are also a registered Training Practice, fostering professional development within our team.
Why Join Us?
* Supportive, collaborative, and friendly team environment
* A forward-thinking and innovative practice committed to quality care
* Benefit from a generous NHS pension scheme with an employer contribution totalling 23.7%
Details
* Date posted: 04 September 2025
* Salary: £32,000 a year Full-time equivalent (FTE)
* Contract: Permanent
* Working pattern: Part-time
* Reference number: A1755-25-0008
* Job locations: 93 Gorsey Lane, Ford, Liverpool, L21 0DF
Job Description
Job responsibilities
Operational Management
* Assist in the day-to-day management of the practice, ensuring effective administration and smooth workflow.
* Oversee appointment systems, patient access, and reception operations to maximise efficiency.
* Support the implementation and maintenance of practice policies, procedures, and protocols.
* Contribute to business continuity planning and risk management.
* Support the Practice Manager in managing the practice estate, including overseeing maintenance, cleaning contracts, health and safety checks, and liaising with external contractors.
* Assist in the monitoring and ordering of consumables and clinical supplies to ensure appropriate stock levels are maintained and cost-effectiveness is achieved.
HR and Staff Management
* Support with staff recruitment, onboarding, and retention.
* Develop, implement, and maintain an effective training and development programme for all practice staff (clinical and administrative), ensuring compliance with mandatory and role-specific training requirements.
* Liaise with external training providers and agencies where appropriate, and maintain accurate, up-to-date staff training records.
* Assist with workforce planning, rota management, and absence monitoring to ensure service continuity.
* Participate in performance management processes, including appraisals, supervision, and ongoing support for staff development plans.
* Foster a positive, inclusive working environment and promote team cohesion and staff wellbeing.
* Provide administrative and organisational support for trainee placements, including coordinating inductions, creating timetables, managing annual and study leave, and acting as a key point of contact for trainees and supervisors.
Compliance and Quality Assurance
* Support the Practice Manager in ensuring CQC compliance and readiness for inspection.
* Help monitor and review internal processes to maintain high standards of patient care.
* Contribute to health and safety compliance and infection control procedures.
* Lead the significant event analysis process, including investigation, documentation, and reporting of key incidents or events.
Finance and Resource Management
* Assist with financial management, including petty cash and invoicing.
* Support the Practice Manager with payroll input, ordering supplies, and managing contracts with suppliers and service providers.
IT and Systems Support
* Ensure effective use and maintenance of clinical and administrative IT systems (e.g., EMIS).
* Support staff with IT queries and training needs.
* Assist with data quality and reporting for QOF, Enhanced Services, and other performance metrics.
Patient Services and Communication
* Support the management of complaints, incidents, and feedback.
* Liaise with patients, healthcare professionals, and external agencies professionally and efficiently.
* Promote excellent patient care and confidentiality in all interactions.
* Manage and resolve complaints in line with organisational policy, ensuring timely and empathetic communication.
Person Specification
Qualifications
* Essential: High standard of secondary education
* GCSE Mathematics C or above
* GCSE English C or above
* Evidence of Further Education
* Desirable: Experience using the clinical system EMIS Web
* IT/ Word processing qualification
* Supervisory/leadership qualifications
Skills
* Good analytical and problem-solving skills
* Excellent interpersonal and communication skills (oral and written)
* Excellent IT skills
* Good time management and ability to work to deadlines
* Negotiation and conflict management
* Smart appearance, polite and confident
* Planning, organising, and the ability to perform under pressure
* Adaptability, using own initiative, team working, and self-motivation
* Flexibility and confidentiality
Experience
* Essential: Experience of working in Primary Care
* Practical experience of general business management
* Practical experience of managing and motivating people
* Desirable: Understanding of the GMS contract competency framework
* Understanding of HR management principles and techniques
* Understanding of General Business Management
* Knowledge of employment legislation
* Knowledge of health and safety legislation
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to check for any previous criminal convictions.
Employer details
Ford Medical Practice
93 Gorsey Lane
Ford
Liverpool
L21 0DF
Employer's website: http://www.fordmedicalpractice.nhs.uk/
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