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Job Title: Service Manager
Location: Stratford-upon-Avon
Salary: £35,000 - £45,000 DOE
Your New Company
My client, a family-owned business delivering exceptional end-to-end solutions across Agriculture, Groundcare, Commercial Vehicles, and Event Hire, is seeking a dedicated and experienced Service Manager to lead our busy service department in the Stratford-upon-Avon area.
The Role
As Service Manager, you will be responsible for overseeing all operational aspects of our service department, managing a team of skilled engineers, and ensuring the highest standard of service delivery for our valued customers.
Key Responsibilities:
* Lead, organise, and support a team of engineers and workshop staff
* Coordinate with the parts department and other internal teams to ensure efficient operations
* Manage engineer call-outs and workload allocation to maintain excellent customer service
* Build and nurture relationships with customers, providing clear communication and consistent follow-ups
* Oversee workshop performance, efficiency, and time management
The Ideal Candidate Will Have:
* Previous experience as a Service Manager within agricultural or similar machinery sectors
* OR be a highly experienced Engineer ready to step into a leadership role
* Strong understanding of machinery and the seasonal pressures in the agricultural industry
* Excellent communication skills with the ability to engage engineers and customers alike
* The ability to work under pressure and to tight deadlines in a fast-paced environment
What We Offer:
* Competitive salary: £35,000 – £45,000 (DOE)
* Company vehicle provided
* Working hours: Monday to Friday, 8:00am – 5:30pm (Some Saturday mornings required during busy periods)
* Holiday: 24 days annual leave + bank holidays
* Pension
* Ongoing training and development opportunities
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