Overview
The Support Engineer II, Selling Partner Experience (SPEx) team in Hyderabad supports key business and tech initiatives of the Selling Partner Services org. The team works with product leaders on (a) ensuring the accuracy of Fees charged to Selling Partners, (b) identifying and mitigating financial risk based on fee transactions, (c) supporting robust Seller qualification mechanisms, (d) lowering contacts at SPS and improving Selling Partner experience, and (e) launching new product categories in different stores across the world for both 1P and 3P businesses. The SPEx Tech team develops scalable solutions for marquee listing projects and automation of manual processes, and is growing to include additional support engineers, quality assurance engineers and developers. The role involves ambiguity and large-scale problem statements with opportunities to learn about Amazon tools and their impact on customers and Selling Partners.
You will be part of a team responsible for all aspects of the Selling Partner experience—from the visual interface to the back end services. The systems require high standards of quality, performance and reliability, operating around the clock at massive scale. Your solutions will directly impact customers. The role involves learning quickly, handling disparate tasks, and coordinating across multiple groups to resolve high-impact production issues.
Responsibilities
* Troubleshoot, diagnose and fix static route issues; develop monitoring solutions; perform software maintenance and configuration.
* Implement fixes for internally developed code (Perl, Ruby, C/C++, Java); perform minor SQL queries.
* Update, track and resolve technical challenges; collaborate with development on Software projects; update/enhance current tools.
* Automate support processes and document systems; contribute to the broader SPEx automation efforts.
* Work with cross-functional teams (Development, Operations, IT Support) to manage production issues and minimize outages.
* Maintain detail orientation, strong communication, organization, and the ability to juggle multiple tasks independently and professionally under pressure.
Basic Qualifications
* 2+ years of software development, or 2+ years of technical support experience
* Bachelor's degree in engineering or equivalent
* Experience troubleshooting and debugging technical systems
* Experience in Unix
Preferred Qualifications
* Experience with AWS, networks and operating systems
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