About The Role
The objective of this position is to perform tasks related to operations and maintenance of Smart and AMR meters. You will analyze our portfolio, liaise with third-party agents and internal colleagues to increase the number of Smart/AMR meters providing readings.
The role involves actions linked to successful installations and maintaining portfolio health. The outcomes will support a cost-effective transition of our domestic and business portfolios to Smart/AMR, ensuring safety, compliance, and excellent customer service.
Your daily tasks will include supporting project work and implementing new smart capabilities.
What will you do?
1. Support delivery of Smart Meter and AMR rollout
2. Perform tasks to enhance portfolio health
3. Liaise with third-party agents
4. Liaise with internal stakeholders
5. Perform data alignment tasks
6. Analyze data supporting service delivery, identify trends, and focus on solutions
7. Support invoice validation processes
8. Provide regular reporting (daily/weekly/monthly)
9. Support delivery of the MAP contract
10. Support project work and new capabilities
11. Assist in producing process documents and work guidance
12. Collaborate with other teams to deliver improvements
13. Maintain accurate customer data within Ecotricity systems
14. Perform other ad-hoc duties as assigned
About You
What will you bring?
* A drive to learn and develop new skills
* Excellent written and verbal communication skills
* Good analytical skills
* High attention to detail
* Strong numeracy, accuracy, and problem-solving abilities
* Proficiency in Microsoft Office Suite
* Excellent planning and organizational skills
* Report writing and monitoring skills
Attributes
* Ability to work with internal and external stakeholders
* Solutions-focused and resourceful
* Committed to continual improvement
* Engaging and motivating attitude
* Methodical and organized, able to manage own work
* Receptive to feedback and act accordingly
* Team player, building supportive relationships
* Flexible and adaptable
* Open-minded to supporting colleagues
Specific Knowledge Required
* Good MS Excel knowledge
* Experience in data analysis
* Energy industry knowledge is beneficial
About Us
What's in it for you...
* Healthcare, life assurance, and pension contributions
* Volunteering Day
* Hybrid working
* Company discounts
* 25 days holiday plus bank holidays, with buy/sell options
* Cycle-to-work scheme, onsite parking
We support the Group Environmental Policy and sustainability goals.
Flexibility statement
Due to the dynamic nature of our business, you may be asked to perform duties outside your original role to best support the company and contribute in a changing environment.
Ecotricity is Britain's greenest energy company, committed to replacing fossil fuels with renewable energy, building windmills, sun parks, and green gasmills, and supporting community initiatives like electric vehicle charging and sustainable sports clubs.
We are an equal opportunities employer, committed to diversity and inclusion.
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