This is an exciting opportunity to join the InSite Solutions Group as an Applications Support and Training Consultant. The InSite Solutions Group builds systems and databases for many of the major retailers, financial service organisations and utilities, using our own Geographical Information System, InSite. The group is responsible for the technical delivery, training, and support of these systems. As well as InSite the team supports our cloud based InSite Everywhere users, InSite FieldForce clients, CallSmart users and Intelligence Platform subscribers. What you’ll be doing InSite, InSite Everywhere, FieldForce and CallSmart are our market leading GIS/location planning/Field and Call scheduling and marketing tools, developed in-house and used by a wide range of high-profile businesses in a variety of sectors. The key elements in this role are providing our customers support in their use of these tools and delivering bespoke systems to clients. You’ll also contribute to the support of CACI’s brand new AI tool, the Intelligence Platform, a powerful AI agent capable of complex statistical analysis utilising CACI’s vast array of data and modelling solutions. The customer support role is integral to the team and often the first point of contact for users. You will be talking to a variety of people from different sectors including Care, Retail, Property, Automotive, Finance and Public Sector to name a few. Our user support function is business-focused, and as such you will need both technical/numeracy skills and a certain degree of business understanding, together with the lateral-thinking ability to be able to apply both sets of skills. You should have a good understanding of database concepts and be comfortable with talking to clients on the telephone. You will also need sound IT literacy and hands-on PC experience The role will also include delivering training to new users via Teams or in person as required. Other aspects of the role include contributing to the InSite Hub, a resource for InSite and FieldForce Users, which will involve you writing tips and short guides and creating video content. There is also the opportunity to develop your customer contact admin skills using our Netsuite CRM (customer relationship management tool). As there is a team covering the support which works on a rota, we would also expect you to get involved with building databases for clients. Here are some of the specific challenges and responsibilities of the role: Supporting and advising our clients over the telephone, email and/or screen share on the use and application of InSite and data as well as troubleshooting technical issues Delivering the training to new users Delivery of InSite systems, reports, data, update packages and software installations Setting up client access for cloud-based software Regularly updating our internal CRM with notes on training/consultancy usage, helpline cases and user status Building bespoke databases (in InSite) for clients Testing software updates before release and suggesting new/improved functionality Who you are: Educated to at least ‘A’ level – ideally in geography, maths, business studies or related sciences GCSE’s Maths and English Excel skills, Basic PowerPoint skills, Familiarity with Microsoft Outlook Written and Verbal Communication skills, Presentation skills, Numeracy skills Someone who works well in a team Ideally you will also have: Interest and/or experience in a related field, either customer service or GIS/data related Degree in Geography, Maths, or GIS or related subject Customer training experience Excellent interpersonal skills Self-motivation Attention to detail Knowledge of/interest in data and Geographical Information Systems