PSA Operative Location: RAF Brize Norton, OX18 3LX Salary: £28,658.23 plus excellent benefits Schedule: 12 Month FTC, 39.5 hours, 3 days and 3 nights on 12‑hour shifts, followed by 6 days off Ready to impact a better future? As a PSA Operative in our Passenger and Cargo Services team, you’ll play a key role in ensuring the smooth, safe, and supportive movement of passengers through RAF Brize Norton. Your work will help create reliable experiences that touch lives and support essential operations across the UK and wider communities. You’ll be at the heart of an environment where care, trust, and precision truly matter — helping deliver a high‑quality service from check‑in and security through to aircraft boarding, arrivals, and liaison with multiple operational partners. Your role will contribute directly to a positive impact on passengers and the wider mission. What you’ll do as a PSA Operative You’ll be entrusted to: Deliver all aspects of passenger pre‑flight check‑in, security, boarding, deplaning, and arrivals, while maintaining outstanding customer service. Produce accurate and legible manual passenger manifests and support the preparation of all passenger‑related documentation. Process passengers courteously and professionally as they depart, arrive, or transit through RAF Brize Norton. Maintain strong working relationships with operational partners including the Duty ATLO, ATSy, DMO Compassionate Cell, in‑theatre FMCCs, JAMC, Gateway House Hotel, Brize Norton Transport, booking agencies, and cleaning colleagues. Keep the Air Terminal, surrounding areas, and VIP lounge clean, tidy, and welcoming at all times. Wear required personal protective equipment, follow safety procedures, and uphold high standards of dress and conduct in a high‑profile environment. Does this sound like you? You’ll be a great fit for this role if you have: A full UK driving licence. Security Check (SC) clearance or the ability to obtain it. Dangerous Goods Awareness training. Aircore knowledge. Human Factors and Manual Handling training. An Airfield Access Permit. This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively. Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer Holidays: Competitive holiday package Pension: Up to 6% contributory pension scheme Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. Let’s impact a better future, together. Apply today. To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. defencejobs