Position Summary
Emily Nixon Jewellery specialises in organic, handmade fine jewellery, cast using the lost wax process and finished and set with natural diamonds and sapphires in West Cornwall.
The work captures our eternal connection to natural forms — made to mark life's most important moments, outlive us, and tell their story forever. A piece from Emily Nixon is a permanent attachment to the earth and sea, a timeless artwork, born from an eternal source and worn for a lifetime.
Our brand reflects and enables this mission. It represents artistry, a raw natural bond to the earth, and the breaking of conventions. At its heart is an authentic connection to the elemental beauty of natural forms, represented meaningfully as pieces of art.
Our studio and workshop team are currently based in the historic White's warehouse building in Hayle, with a close-knit and collaborative culture. We work in a fast-paced, hands-on environment where everyone chips in to get things done. The team will relocate to a larger, purpose-built space in the centre of Penzance soon, alongside the launch of a new brand identity and website — an exciting time of growth and transformation to join our team.
We are seeking a detail-oriented, client-facing Sales Coordinator to support daily sales operations, nurture customer relationships, and help deliver exceptional service. This role blends studio presentation, client liaison, order coordination, and administrative organisation to keep our sales channels running smoothly.
Key Responsibilities
Sales and Client Liaison
● Prepare the studio each day, including displaying jewellery to merchandising guidelines, setting up spaces for appointments, and ensuring all tools, samples, and materials are ready.
● Prepare for client appointments by researching clients, creating tailored notes, and setting up any necessary equipment.
● Attend in-person and virtual client appointments, assist with bespoke consultations, and maintain detailed appointment records in Trello.
● Manage the progress of bespoke projects, ensuring the next steps are clearly communicated to the right team members.
● Build strong, long-term relationships with clients, providing personalised recommendations and a consistently high standard of service.
● Respond to sales calls, door enquiries, and emails, maintaining a warm, professional manner.
Order Processing & Shipping
● Liaise with clients to confirm delivery requirements and update them on order status.
● Coordinate with the packing team and Sales Manager to ensure accurate and timely dispatch of orders.
● Arrange national and international deliveries, booking couriers and ensuring appropriate documentation is in place.
● Handle returns, exchanges, and repairs in Shopify, ensuring smooth communication with clients and the workshop.
Communication & Administration
● Manage assigned emails, follow up on enquiries, and keep Trello lists up to date.
● Assist with preparations for London events, including stock requirements and client communications, and update customer records promptly.
Inventory Support
● Assist with inventory management, including stock checks, monitoring levels, and supporting preparation for events.
● Participate in monthly stock-cleaning checks and other inventory tasks as needed.
Required Skills & Experience
Essential
● Proven experience in retail, luxury sales, or a customer-facing role (experience selling jewellery highly valued).
● Strong organisational and time management skills.
● Excellent customer service and communication abilities, with a professional phone and in-person manner.
● Attention to detail and the ability to multitask effectively in a busy environment.
● Proficiency with technology, including iPads, laptops, and standard office software.
● Comfortable working in a fast-paced, hands-on environment where teamwork is essential.
● Professional appearance for in-person sales.
● Experience in roles requiring discretion and proactive coordination, such as personal assistant work.
Desirable
● Passion for jewellery and understanding of jewellery materials, processes, or design.
● Experience with e-commerce platforms (Shopify preferred).
● Familiarity with shipping and logistics processes, particularly international delivery.
● Experience with project management tools (Trello preferred).
Working Environment
● Dynamic, fast-paced environment with varied daily responsibilities.
● Regular client interaction and occasional travel for London events.
● Collaborative team culture where everyone contributes beyond their core role.
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Work Location: In person
Reference ID: Sales Coordinator