Job Description
Conduct Manager-Insurance London/Hybrid A leading London Market insurance business is looking to appoint a Conduct Manager to play a key role in the development and oversight of its conduct risk framework.Working as a subject matter expert within the Compliance function, you will provide advisory support across a range of conduct topics including Consumer Duty, product governance, complaints handling and customer outcomes, while partnering closely with stakeholders across the business.Key Duties
* Provide clear, commercially focused advice on conduct risk
* Support first-line teams in implementing effective controls aligned with Consumer Duty
* Lead compliance reviews of new and existing products
* Review customer communications and financial promotions
* Conduct regulatory gap analysis
* Perform complaints trend and root cause analysis to identify emerging conduct risks
* Maintain and enhance conduct risk frameworks, policies and procedure
* Prepare conduct-related reporting for senior management, committees and Board forums
* Support development of conduct MI, KPIs and KRIs
* Support the delivery of conduct risk training and awareness programmes
* Help promote a strong customer-focused compliance culture across the organisation
* Provide guidance and support to junior team members where required
Experience Required
* Significant second-line compliance experience within the London insurance market
* Strong technical knowledge of ICOBS, Consumer Duty, PROD and DISP
* Experience implementing conduct risk frameworks and controls
* Excellent stakeholder management, analytical and communication skills
* Ability to operate independently within a fast-paced, regulated environment