1. Opportunity to work for a leading facilities management business
2. Excellent career progression
About Our Client
The company is a well-established facilities management business, employing over 500 people. Located in Altrincham, this organisation is renowned for its commitment to outstanding customer service and its supportive, team-oriented work environment.
Job Description
3. Responding promptly and professionally to customer enquiries
4. Resolving customer complaints in a timely and satisfactory manner
5. Coordinating with other departments to resolve customer issues
6. Maintaining customer records by updating account information
7. Keeping track of customer interactions and transactions
8. Providing feedback on the efficiency of the customer service process
9. Preparing reports on customer interactions and satisfaction
10. Contributing to team effort by accomplishing related results as needed
The Successful Applicant
A successful Customer Service Coordinator should have:
11. Strong communication skills with a customer-focused approach
12. Proficiency in using customer relationship management software
13. A knack for problem-solving and the ability to handle difficult situations
14. Excellent organisation and multitasking skills
What's on Offer
15. Salary £24,000 per annum
16. An engaging work environment in Altrincham
17. Opportunities for personal and professional growth
18. A supportive team culture
If you're passionate about customer service and ready for a challenging yet rewarding role in the Facilities Management industry, we invite you to apply for the Customer Service Coordinator position.