A rapidly growing insurance business, based in Essex, is seeking 3 Customer Outcomes Analysts to work on personal lines products.
These are newly-created roles and will see you work on a hybrid basis (1 day a week in the office).
The base salary goes to £35,000, dependent on experience.
On a day-to-day basis, you will:
Support compliance with Consumer Duty outcomes and FCA cross cutting rules
Produce of monthly Customer Outcome monitoring:
Liaise with various functions to gather the required data
Highlight actions where metrics are operating outside of appetite
Support the Customer committee by building content for the Committee
You will need at least 18 months' experience of working in a regulated entity in customer roles and familiarity with Consumer Duty requirements, experience of prior engagement with FCA and PRA would be beneficial.