Role: Customer Service Administrator
Hourly Rate: £12.82ph
Hours of work: Monday to Thursday: 8am to 4.30pm, Friday: 7.30am to 1pm
Location: Dudley
Pertemps are recruiting for a highly organised, motivated, and experienced Customer Service Administrator to join our client in the Dudley Area. This is a fantastic opportunity to join a leading manufacturer with the automotive industry, offering a long‑term opportunity and stability for the right candidate. You will play a key role in supporting customer accounts, processing orders accurately, and ensuring communication between customers and internal departments.
Key Responsibilities
* Serve as the primary point of contact for customer enquiries, building strong and professional relationships.
* Process customer orders, forecasts, schedule changes, and amendments with high accuracy.
* Maintain customer data and documentation within ERP/CRM systems, ensuring records are up to date.
* Monitor the progress of orders and work closely with production, planning, and logistics to meet delivery deadlines.
* Support customer reviews by preparing reports, KPIs, and order/delivery updates.
* Investigate and resolve issues relating to deliveries, quality concerns, returns, and documentation discrepancies.
* Liaise with internal teams regarding changes to demand, stock levels, and customer requirements.
* Raise and manage delivery notes, invoices, credit notes, and non‑conformance reports.
* Assist with general administrative duties, filing, and support required for audits and compliance.
* Maintain a high standard of customer service, ensuring satisfaction and consistent service levels.
Qualifications
* Proven experience within a customer service administration role (Essential)
* Automotive industry experience (Essential) due to the fast‑paced, schedule‑driven environment.
* Confident using ERP and CRM systems with strong IT literacy.
* Excellent communication skills, both written and verbal.
* Strong organisational skills with the ability to multitask and meet deadlines.
* High attention to detail and accuracy when processing data.
* Ability to work collaboratively with internal teams and handle pressure professionally.
* Problem‑solving mindset and a proactive approach to customer issues.
What we offer
* Weekly pay.
* 37.5‑hour working week with an early finish on Fridays.
* Supportive working environment with full training provided.
* Temp to Perm opportunity.
* Chance to develop your skills within a fast‑paced automotive environment.
If you are looking for a new opportunity within a progressive company, please click 'Apply' below to be considered for this opportunity.
#J-18808-Ljbffr