Bristow Holland are working with an exciting organisation based in Ipswich who are seeking an IT Support Analyst to join their team on an initial 6 month contract, with a view to becoming permanent. This is an excellent opportunity for someone with solid first-line experience who enjoys user-facing support and wants the security and progression of a long-term role. You will be responsible for providing 1st and 2nd line technical support to internal users, ensuring a high level of service and quick resolution of IT issues. Responsibilities include: * Providing 1st and 2nd line support via phone, email, and ticketing system * Supporting users across Microsoft 365 and Active Directory * User account management including password resets, group membership, and onboarding/offboarding * Troubleshooting Windows desktop and application issues * Logging and updating tickets with clear documentation Key Skills: * Previous experience in a 1st line IT support or service desk role * Good working knowledge of Microsoft 365 (Outlook, Teams, SharePoint) * Experience with Active Directory user administration * Strong customer service and communication skills * Well organised with a proactive approach to problem solving...