Alfa Leisureplex Group has an opportunity for a Hotel Receptionist to join the team at The Norfolk Royale Hotel, Bournemouth. As a Hotel Receptionist, you will work 35 hours per week, including weekends, with an hourly rate of £12.00, which will increase to £12.60 in April 2025. You will report to the Head Receptionist and will be part of the central hub of the hotel operation, where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience where the word 'no' does not exist.
Your tasks will include:
1. Checking guests in and out
2. Dealing with general enquiries
3. Performing varied administrative tasks, from allocating rooming lists to processing invoices
4. Occasionally serving drinks in the bar throughout the day
This is a diverse role that includes professionally handling reception enquiries and being empathetic towards our guests.
Essential Skills:
1. Experience in a similar role
2. Strong communication skills
3. Excellent customer service skills with a friendly demeanour
4. Being extremely well organised and computer literate
5. Flexible and able to keep calm under pressure, even in challenging situations
6. Empathy towards individual needs and being a problem solver
Desirable Skills:
1. Knowledge of the travel, tourism, and hospitality industry
2. Passion for the industry
The Alfa Leisureplex Group is one of the UK's most highly respected coach holiday and hotel companies with a consolidated turnover of over £70 million per year. We are the UK's only employee-owned Travel Group and our brands include Leisureplex Hotels and Alfa Travel. Our mission is to provide high-quality memorable holidays for our guests.
Leisureplex Hotels own and operate 24 hotels in the UK's most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all-year-round occupancies due to our sister brands Alfa Travel, plus our links to other coach operators and group organisers.
You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with almost 1,000 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.
Benefits:
1. Bi-annual tax-free dividend due to our employee-owned status (over £1,200 last full year)
2. Funding for any relevant training courses to aid your development
3. Job Security - our employee-owned status provides better job security, as we can't be sold to another company
4. Support and continuous development opportunities
5. Competitive occupational sick pay scheme
6. Fantastic discounts on our holidays and hotel stays
7. Employee assistance programme - Health Assured
8. Length of service rewards
9. Live In Accommodation (location specific)
10. Free employee meals whilst on duty
11. Build your pension - we have a pension scheme in place that the Company contributes towards
12. Reward and engagement programs
Our ideal candidate:
Essential Skills
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