POSITION:Club Receptionist
DEPARTMENT: Club Reception
RESPONSIBLE FOR: Members Services, Reservations, Guest Policy
REPORTS TO: Head of Reception
About NEXUS Club London
NEXUS Club London is a vibrant and exclusive private membership club now open in the heart of Kensington. As part of the prestigious NEXUS Luxury Collection, an elite portfolio of luxury assets and clubs, NEXUS Club London is redefining city living through exceptional service and highly personalized member experiences.
The club offers an exciting and versatile environment, featuring a boutique-style gym, luxurious treatment rooms, e-gaming zones, golf simulators, Ronnies Bar, the Club Lounge, The Café, and The Terrace. With beautifully designed spaces for both work and leisure, and a dynamic calendar of bespoke and exclusive events, members enjoy a truly elevated lifestyle experience.
Our Culture
At NEXUS Club London, we are proud of our warm, welcoming, and family-like culture. Teamwork is at the heart of everything we do, and we foster an environment where collaboration, mutual respect, and genuine care come naturally. We champion a big YES attitude, where positivity and flexibility lead the way.
We expect every team member to take ownership of their role with confidence and self-direction, while also being a dependable part of the wider team. Youll have the opportunity to work across all areas of the club, engaging in a wide variety of experiences and interactions that keep every day fresh and fulfilling.
Objective:
As a Members' Club Receptionist, you will serve as the ?rst point of co ntact for our esteemed members and guests, delivering a seamless and welcoming experience. Your role involves managing front desk operations, coordinating reservations, and maintaining the clubs exclusive atmosphere. You will ensure exceptional service, uphold club policies,procedures and house rules and work closely with internal teams to enhance the overall member experience.
Job Overview:
We are seeking aprofessional,personable, andhighlyorganizedMember'sClub
Receptionist tobe the ?rstpoint of contact forourdistinguishedmembersandguests.Astheface of the club, you will ensureaseamlessand welcomingexperiencewhilemanagingfrontdesk operationsef?ciently.
Key Responsibilities:
Warmly welcome members and guests, always ensuring a high level of service.
Manage reservations, bookings, and event RSVPs using the clubs CRM syst em on point.
Handle member inquiries via phone, email, and in-person with profess ionalism and discretion, asking appropriate questions and deli vering exceptional service.
Monitor and enforce club policies, procedures and rule ensuring that only authorized members and guests access the pre mises.
Ensure you are fully familiar with any exception to th e rule
Ask if you need help. Make notes you can refer to.
Liaise with other depa rtments, including F&B, concierge, and events teams, to enhance the member experience and contribute to the warm and collaborative culture we have built.
Leave attitude outside the business smile and be professional.
Assist with administrative tasks, including processing payments, updating records, and handling correspondence.
Maintain a well-presented reception area in line wit h the clubs brand and standards.
Address and resolve member concerns or escalate them to the appropriate department.
Ensure security protocols ar e followed, including verifying membership details upon entry.
Support the coordination of exclusive event s, private bookings, and member experiences.
Key Skills & Requirements:
Previous experience in a high-end hospitality, luxury member's club, or concierge role preferred.
Exceptional customer service ski lls with a warm, welcoming demeanor.
Strong organizational abilities with excellent attention to detail.
Pro?ciency in reservation and CRM software; is a plus.
Ability to multi task in a fast-paced environment while maintaining composure.
Strong communication skills, both written and verbal.
Discretion and professionalism when handling con?dential member info rmation.
Impeccable personal presentation.
Flexibility to work evenings
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