Vehicle Technical Support Specialist
Swindon – Hybrid
We're Arval BNP Paribas – we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we're a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers' mobility needs, we have a solution to offer.
About the role
As one of our knowledgeable Vehicle Technical Support Specialists, you will provide first-class service to one of our key customer accounts, ensuring incidents are managed effectively and getting our drivers back on the road. You will be the first point of contact for technical enquiries, issues and complaints, applying your expert knowledge to offer effective solutions.
Some of your key responsibilities will include:
* Liaising with customers via phone and email to handle enquiries
* Managing 'Vehicle Off Road' incidents, liaising with suppliers and manufacturers to ensure vehicles are back on the road in timely manner
* Reviewing and authorising completed works based on supplier evidence, ensuring a high level of safety, quality and compliance with service agreements
* Analysing and interpreting technical data, communicating information to customers or internal audiences in a clear, concise manner
What we're looking for
As a Vehicle Technical Support Specialist, you'll have a 'can-do' attitude and be committed to maintaining excellent quality standards, as well as an exceptional level of customer service.
You'll also be able to demonstrate:
* Strong vehicle technical expertise
* Ability to develop and maintain positive working relationships with internal and external stakeholders
* Confidence in asking questions, sharing expertise and communicating expectations to ensure effective resolutions
* Commercial awareness of the motor industry
The package
We offer a basic starting salary of up to £29,000, plus a bonus of up to £1,900. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.
We also provide a comprehensive benefits package, including:
* Private medical cover, including a digital GP service
* Company pension with up to 10% employer contribution
* Discounts on our products and services and discounts in many high street brands
* 2 paid volunteering days every year
* Free on-site gym
* Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
* Plus, a range of flexible benefits to suit your lifestyle
Ready to make a difference?
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
* Telephone interview with our Talent Acquisition team
* 1 hour competency-based interview with the hiring panel
If you're not shortlisted, we'll still let you know the outcome of your application.
What are you waiting for? Apply today and we'll be in touch.
Job Types: Full-time, Permanent
Pay: Up to £29,000.00 per year
Work Location: Hybrid remote in Swindon SN5