Why MAG?
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.
You’ll have access to some great benefits including:
* Free parking
* Subsidised public transport
* Huge range of company discounts
The role
Our Customer Communications team thrive on providing outstanding service to our customers. The team can handle around 25,000 calls each month which can easily double in peak times. The primary focus of the team is to assist the sales, service and promotion of MAG Airport services to customers who have an upcoming journey. As a Customer Ambassador you will efficiently assist with customer enquiries through voice and digital channels providing guidance and information, ensuring a personalised customer service of the highest level. In addition to providing excellent customer service and answering enquiries within required SLA, you will work towards business KPI’s to encourage customers to purchase enhanced car parking products, executive lounges, fast track tickets and other available ancillary products, to constantly seek to maximise revenue from customer bookings and make MAG airports their first choice for travel.
What will make you successful in the role?
The ideal candidate will have proven customer service experience, preferably in a call centre or customer facing roles. You will be proficient in handling inquiries via phone, live chat, and email, demonstrating excellent written and verbal communication skills. A passion for delivering exceptional customer service is essential, along with the ability to work both independently and as part of a team. You will be IT literate, with a solid understanding of MS Office, CRM systems, and website development. Flexibility in working hours to meet business demands is also essential.
Equal Opportunities & Reasonable Adjustments
At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.
We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
You can contact the team by emailing HR.Recruitment@MAGAirports.com
Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity
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