We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Service Coordinator to work as part of a team of 5.
Please find all the details below:
Job Title: Customer Service Coordinator
Location: Whitstable, Kent
Salary: £25, - £27,
Hours: Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm
Hybrid: Hybrid working is available and there is a "Work from Office/Work from Home" rota that operates within the department to ensure that there is always someone is available at the site.
Duration: 12 month FTC
Benefits:
1. 25 days annual leave + bank holidays, increasing with length of service
2. Cycle to work scheme
3. Employee discount on Dell PCs
4. Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more!
5. Life assurance scheme
6. Income protection scheme
7. Matched pension contribution up to 6%
8. Earn extra mile vouchers of up to £50 for going the extra mile
9. On site part subsidised canteen
10. Free onsite parking
11. Free sight test vouchers
12. Yearly occupational health assessments
13. Career progression
As a Customer Service Coordinator your main duties and tasks would be:
14. Processing of customer orders and quotations within set KPIs
15. To establish and build strong customer relationships, in order to deliver excellent levels of customer service
16. Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
17. To ensure export compliance when processing quotations and orders.
18. Proactive quote follow up and negotiate where required.
19. To have an understanding of pricing, value and margin in order to win orders from quotations.
20. Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times.
21. Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
22. Proactive communication with the customer throughout the quotation and order life cycle
23. Proactively review, investigate and escalate customer complaints where applicable
24. Acquire technical product experience with a willingness to understand the company product offer so as to process basic technical queries along with the ability to understand company products, competition products, and various specifications.
25. Assist with external sales requirements relating to Customer and ordering information.
26. Understand customer markets and ensure any market intelligence is passed to the relevant company contact.
27. Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market
28. Identify new sales opportunities and act on them accordingly or pass them to the relevant Company contact.
29. To contact potential customers and present company products and services in order to maximise sales.
30. To interface with clients and to support the Business Development Managers.
31. To understand and implement company organisation, services and standards
32. Cross selling and up selling.
33. Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday.
34. Undertake training as required so as to better develop self and team service offer.
35. Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner.
36. To ensure holiday and sickness cover for the department
37. Participate in reviews with line manager.
38. Develop ideas so as to improve on the service offer of the team.
39. Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy.
40. Assist with specific project work as and when needed
41. Carry out such other duties that may be reasonably requested by the Company.
Ideal skills and experience for the position:
42. Customer service experience within an office environment
43. Accurate order processing
44. Commercial business Knowledge
45. IT knowledge to intermediate level
Next steps:
If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.
Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £* voucher of your choice! Terms apply*
Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Consultant) or Nicola (Permanent Consultant).
We look forward to your application.
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