FOOD & BEVERAGE COORDINATOR - Harrogate FOOD & BEVERAGE COORDINATOR Full Time 25,500 per annum plus monthly service charge, typically 2,400 annually 37.5 hours Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Report and record any guest feedback (compliments/complaints), in order to improve the service levels • To be fully confident with all the F&B Standards of the Outlets and to follow all policies and procedures • Provide technical support all F&B outlets systems and software, such as MICROS back office. • Assist in inventory management by monitoring stock levels, processing orders, and verifying deliveries for food and beverage supplies. • Assist with other administrative tasks as needed, such as answering phones, filing documents, drafting correspondence, and maintaining office supplies. • Support in managing staffing levels across all F&B Key Skills, Qualities & Experience • Hands on approach to work, always being productive and looking to improve • Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues • Enthusiastic, quick thinking and welcoming personality • Ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery • Detail orientated and drives standards • Possess a positive attitude and a desire to learn • Ability to meet deadlines and work under pressure • Ability to multitask and prioritize tasks • Friendly, courteous and helpful with excellent communication skills • Motivated to go the extra mile for guests and colleagues • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits Grantley Hall offers a wide range of benefits and opportunities for all employees: A monthly service charge - typically £2,400 annually 31 days holiday increasing to 33 days with length of service Access to earnings before payday (Wagestream) Free parking Complimentary meals when on duty Discounted modern and spacious live-in accommodation Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more… Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. Discounted hotel stays with Pride of Britain hotels Complimentary bespoke uniform and annual shoe allowance Free sight tests for those eligible Onsite Team Gym with professional induction Refer a Friend Scheme where you can earn up to £1000 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’ Grantley Academy to support your development Annual paid volunteering days