Integrated Care Systems Account Manager
Function: Customer Engagement
Location: Field Based - Birmingham & Solihull
Contract type: Permanent
Salary: £39,618 with potential to rise to £46,610 over 3 years
Closing Date: Tuesday 10th March 2026
NHS Supply Chain currently has an opportunity for an Integrated Care Systems Account Manager to join our Hospital Care team during an exciting period of transformation, working to make it easier for the NHS to put patients first.
Responsibilities
* Develop and implement IC level plans to deliver value beyond savings across an IC, utilising a consultative approach.
* Develop strong senior relationships, coordinating and structuring internal resources to support customer activities.
* Influence a complex business internally to support the goals of the customer which the Regional IC lead will co‑ordinate.
* Hold accountability and autonomy to work in partnership with customers to deliver value, whilst identifying and seeking support where required.
* Work collaboratively with colleagues responsible for other activities (such as clinical support and systems training etc.), and coordinate those activities into a single customer plan.
* Identify, manage and accelerate delivery of growth and savings opportunities for assigned territory.
* Own first‑line customer relationships.
* Work collaboratively with customers and colleagues to achieve joint goals.
* Drive value for customers.
* Hold accountability for revenue and savings KPIs within assigned region.
Benefits and Rewards
* Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
* Annual bonus schemes, long service, and colleague recognition awards to recognise hard work and contributions.
* 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
* In‑house training, support and access to external qualifications for development.
* 1 day of paid well‑being leave and free access to the 24/7 Employee Assistance Programme.
* Generous pension scheme (12% contribution when you contribute 6%).
* Flexible Benefits Scheme offering choice of Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions.
* 2 days of paid volunteering leave.
* Access to many discounts from the Blue Light Card to NHS Discounts.
About NHS Supply Chain
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.
Skills and Competencies
* Ability to influence senior stakeholders, both internal and external.
* Effective engagement at a broader and deeper level across our customer base, while influencing a complex business internally.
* Strong internal networks and relationships to influence decisions in the interests of our customers.
* Advanced level of consultative selling.
* Ability to build effective relationships and engage with a wide network.
* Leveraging a wide network to provide insight and influence outcomes.
* Customer‑focused approach.
* Clear and effective communication skills.
* Managing complexity.
* Ensuring accountability.
Want to develop your career with the NHS Supply Chain? Apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk.
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. We encourage you to still apply if this role sounds like the right next step in your career, even if your experience doesn’t match perfectly with the job advert.
Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at Careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.
We reserve the right to close any vacancy from further submissions when we have received sufficient applications for which to make a shortlist. Please apply without delay if you wish to be considered for this role.
#J-18808-Ljbffr