IT Service Desk Analyst
Location: Bolton, On-site (4 days per week)
Start Date: Immediate
Salary:£30,000
About the Role:We’re looking for a proactive and customer-focused IT Service Desk Analyst to join our internal IT Service Desk team. This is a hands-on, first-line support role where you’ll be the first point of contact for end-users across the business—resolving issues, managing requests, and ensuring a smooth and professional IT experience.
This role is ideal for someone with strong technical troubleshooting skills, excellent communication abilities, and a natural talent for simplifying the complex for non-technical users. If you enjoy problem-solving, thrive in a collaborative environment, and are driven to deliver exceptional service—this could be your next challenge.
What You’ll Be Doing:
Technical Support & Troubleshooting
* Deliver first-line IT support via phone, email, and in person
* Diagnose and resolve hardware, software, and basic network issues
* Clearly guide users through troubleshooting steps without jargon
Incident & Request Management
1. Log, track, and prioritise tickets in our service desk system
2. Esca...