Job Description
We are looking for an experienced leader who will act as the ISS contract representative and key point of contact for the client and customer team.
The role will focus on client relationships, staff welfare, service resilience, compliance, continuous improvement, value for money and the achievement of service delivery expectations.
Key Responsibilities
1. Manage integrated facilities services including planned and reactive maintenance, engineering systems, cleaning and soft services in line with required standards and SLAs.
2. Build and maintain strong, long-term relationships with customer stakeholders, acting as a visible and trusted onsite partner.
3. Lead the contract management team, identifying service improvement opportunities through audits, performance monitoring and action plans.
4. Ensure full compliance with Health & Safety legislation and embed a strong safety culture across all teams.
5. Maintain accurate and up-to-date documentation including maintenance records, Health & Safety files and safe systems of work.
6. Oversee recruitment, training and ongoing development of contract staff, ensuring adherence to competency and P&C (HR) policies.
7. Manage budgets, financial targets, cost control and SLAs, delivering services in a commercially responsible way.
8. Act as the key point of contact representing ISS across allocated sites and lead the development and implementation of the account development plan.
Professional and Personal Competencies/Qualifications
9. Management experience within the public sector or a similar environment delivering integrated facilities management services.
10. Strong leadership and organisational skills with the ability to set and drive operational direction.
11. Experience managing technical infrastructure and building assets.
12. Experience overseeing soft FM services within workplace environments.
13. Strong knowledge of relevant legislation, compliance standards and industry regulations.
14. Effective stakeholder management skills, particularly during periods of change.
15. Customer-focused mindset with strong commercial awareness.
16. Excellent communication and influencing skills at all organisational levels.
17. IOSH Managing Safely or equivalent Health & Safety qualification.
18. Full UK driving licence with flexibility to travel between sites.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.