Who we are. What we do.
We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell
We are looking for a Customer Service Advisor to ensure seamless coordination of service operations and deliver an outstanding customer experience.
What drives this department
Our Service team is the heartbeat of customer satisfaction. We keep machines running, engineers supported, and customers informed – ensuring every interaction strengthens long-term partnerships.
What you will be doing
* Scheduling routine services to maximise efficiency.
* Acting as the main customer contact, providing updates throughout the service process.
* Preparing quotes for consumables and tracking availability.
* Managing service contracts and maintaining accurate records.
* Coordinating engineers to optimise productivity and resolve breakdowns quickly.
* Handling incoming calls and emails, logging service requests in line with procedures.
* Processing open service issues to closure, including invoicing.
* Collaborating with third-party contractors for smooth service delivery.
* Creating and processing purchase orders in SAP.
Your education & experience
* Experience in customer service, service coordination, or a related role.
* Familiarity with ERP systems such as SAP (preferred).
What you need to succeed
* A proactive, adaptable approach to shifting priorities.
* Excellent communication and interpersonal skills.
* Strong problem-solving and resourcefulness.
* Resilience to manage difficult situations professionally and calmly.
* Ability to remain customer-focused under pressure.
What else you can bring to the table
* Previous experience in a technical or engineering-related industry.
* Strong organisational skills with attention to detail.
Your edge
A proven track record of turning challenging customer situations into positive outcomes.
What's in it for you
* Competitive salary and benefits package.
* Opportunities for career growth and development.
* A supportive and dynamic work environment.
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.
Interested?
Does this versatile challenge appeal to you? Then we look forward to getting to know you You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application