Seisdon Primary Care Network is looking for a dynamic and enthusiastic Business Support Manager to join our team.
The Business Support Manager will work with the Digital and Transformation Lead to manage the PCN team and oversee the operational management of the PCN. Responsibilities include managing daily operations, staff, and resources, as well as delivering the PCN DES and targets related to the PCN Investment and Impact Fund. The role involves working closely with senior management and developing strong relationships with partner organizations.
We seek a dedicated individual who can bring reliability and flexibility to this role.
Main Duties of the Job
Main duties and responsibilities
Operational
* Manage operational processes and develop Standard Operating Procedures for PCN services.
* Manage physical resources and lead the delivery of PCN DES requirements.
* Develop strategies for PCN development, referencing the Maturity Matrix and Development Plan.
* Support project identification, implementation, and pathway development.
* Develop KPIs for assessing performance and success.
* Ensure compliance with CQC and other regulatory requirements.
* Analyze service specifications, performance indicators, and data to inform service design.
* Report feedback and data analysis to commissioners and partners.
About Us
Seisdon PCN comprises eight practices serving over 50,000 patients across multiple sites. We deliver high-quality primary care services and are passionate about the NHS and primary care's role in healthcare.
Our team includes pharmacists, mental health practitioners, first contact practitioners, paramedics, social prescribers, health coaches, care coordinators, student nurse associates, and GPNs. The post holder will work closely with the ARRS team to develop and promote services.
Job Responsibilities
Main duties and responsibilities
* Manage operational processes and develop SOPs.
* Manage physical and financial resources, monitor expenditure, and maximize income.
* Support HR functions, including staff recruitment, induction, training, appraisals, and wellbeing initiatives.
* Develop strong relationships with stakeholders and conduct meetings.
* Manage Enhanced Access clinics, staffing, and patient feedback surveys.
* Ensure compliance with health and safety, confidentiality, safeguarding, and clinical governance policies.
Person Specification
Knowledge and Skills
* Knowledge of primary care networks and collaborative working.
* Operational oversight, strategic planning, and organizational skills.
* Excellent communication, problem-solving, and time management skills.
* Proficiency in MS Office and Outlook.
Qualifications
* Degree level education or equivalent experience.
Experience
* Active experience with Emis Web, including data searches and runs.
* Ability to work independently in a busy environment.
* Adaptability and experience with NHS targets and legislative changes.
Additional
This role is subject to a DBS check. Salary up to £35,000 pro-rata, dependent on experience.
#J-18808-Ljbffr