Role
The Technical Administrator’s role is to provide support to the Executive Administration team and Administration Manager to complete the administration requirements within their unit. This role involves supporting individuals and technical teams by providing efficient and effective administrative support.
Key Responsibilities
* Administrative duties consisting of primarily audio typing long reports, emails, scanning and photocopying.
* Collaborating with technical staff to ensure project deliverables are completed on time, within SLAs.
* Liaising with the company’s clients and ensuring high quality customer care.
* Organising all project related paperwork.
* Monitoring the progress of a project and promoting updates from technical employees within agreed SLAs.
* Sorting and publishing incoming and outgoing project related emails.
* Ensuring all enquiries are managed to agreed SLAs.
* Publishing to and updating the Business Management System (BMS).
* Answering telephone calls and taking clear and concise messages.
* Arranging appointments for site visits and updating the unit outlook calendar.
* Supporting Senior and Executive administrators.
* Complying at all times with the requirements of the Company’s administrative, personnel procedures and Health & Safety regulations.
Qualifications
* Expert knowledge of Gateley Smithers Purslow administration processes and duties.
* High proficiency in Microsoft Excel and Microsoft Suite.
* Experience handling a broad range of customers on the telephone, providing high-quality customer care and understanding.
* Experience working in an administrative role.
* Experience working with individuals across departments and liaising with external customers.
* Fast and efficient typing skills.
* Enthusiastic, committed and a fast learner with previous experience of a busy environment.
* Computer literate with fast, precise typing skills.
* Good time management skills, solid organisational skills and the ability to prioritise a varied workload.
* Ability to work on own initiative but understand the importance of working well within the team.
* Strong communication skills – both verbal and written.
Benefits
We offer a competitive remuneration package where you will be rewarded for your individual performance with an opportunity to receive an annual bonus. In addition, we provide a wide range of learning and development opportunities via our Learn platform to develop new skills and progress your career. Our My Flex comprehensive rewards package includes options covering annual leave, cycle to work, critical illness benefit, employee assistance programme, group personal pension, health care, season ticket loan and many more benefits.
Diversity and Inclusion
We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We are proud to have been recognised by The Law Society as gold standard for our Diversity and Inclusion Charter and to be Stonewall Diversity Champions.
Additional Information
If you are successful in receiving an offer of a role with our company, a variety of pre-employment screening checks will be completed. Our screening checks may include, but are not limited to, your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening will be relevant to your role and will vary from role to role.
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