Customer Service Centre Advisor Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 3+ Month Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £17.73per hour Job Ref: (phone number removed) Job Responsibilities Act as the initial point of contact for public inquiries via phone or email, providing prompt and helpful responses. Listen and gather information to understand the nature and urgency of inquiries. Use suitable communication methods for non-English speakers and those with communication difficulties. Handle payments over the phone following financial regulations. Update internal systems with received information, maintaining quality standards. Stay informed about departmental changes and developments. Participate in software development and train less experienced staff. Ensure data security and accuracy, complying with the Data Protection Act. Follow health and safety policies and understand equal opportunities in customer service. Engage in team development and assist with staff induction and training. Provide opportunities for customer feedback through satis...