Overview
We are seeking a strategic, process-driven Transition Mobilisation Director to lead the seamless mobilisation of large, complex FM contracts.
This role requires a confident senior leader who can partner closely with Commercial, Central, and Operations teams to translate bid activity, customer engagement, and contract requirements into a clear, actionable mobilisation strategy.
We are looking for an experienced professional who can operate effectively in a matrix environment, provide high-level stakeholder oversight, and ensure the full mobilisation programme is delivered to quality, time, and budget.
This role also has a strong commercial dimension, supporting bid shaping, securing work, and showcasing ISS capabilities.
Key Responsibilities
* Work with UK Commercial, Operations, and the Bid Transition Director to build a Mobilisation Plan aligned with contract requirements and ISS delivery methodology.
* Build and lead the Transition Team in partnership with the UK&I Transition Director, ensuring effective coordination across central teams, SMEs, and operational leads.
* Lead Project Leads in delivering large new or retained contracts in line with the ISS Transition Process Framework (TPM) and governance standards.
* Provide regular progress updates to Operations Key Account Portfolio Directors, ISS Senior Leaders, and the UK Board.
* Ensure consistent and correct use of the TPM across all projects, updating plans to meet customer needs, ISS requirements, and agreed objectives.
* Allocate resources appropriately to ensure daily project tasks and workstream commitments are met.
* Build strong internal and client relationships, ensuring the right ISS workstream owners contribute to delivery.
* Maintain effective stakeholder management, establishing clear communication and escalation routes for each project.
* Monitor progress and make necessary adjustments to ensure project goals are achieved.
* Produce accurate, timely reports for sponsors and stakeholders, including RAID logs.
* Keep all programme documentation updated and coordinate evidence of delivery across workstreams.
* Manage seamless handover to operations and client receiving teams, and ensure effective project closure with lessons learned captured.
Professional and Personal Competencies/Qualifications
* Significant programme or project management experience – gained within the FM industry.
* Degree-level education or relevant qualification (e.g., PMP, Prince2 Practitioner) or equivalent experience.
* Proficiency with project management tools such as MS Project, MS Project Online, or Monday.com.
* Strong understanding of commercial contracts.
* Skilled in building stakeholder relationships and acting as a trusted advisor.
* Excellent written and verbal communication skills.
* Strong analytical, reporting, and presentation capability.
* Advanced MS Office skills, particularly Excel and PowerPoint.
* Ability to think strategically and understand wider programme impact.
* Proven track record of strong professional relationship-building and team collaboration.
* Positive, proactive approach to delivering results and driving continuous learning.
* Fluent in English; additional languages beneficial.
* Experience working in multicultural, matrix environments with multiple reporting lines.
Equal Employment Opportunity Statement
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
ISS is proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
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