An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join our practice team.
Main duties of the job
The successful individual will work alongside the team to be the central point of contact for the patients either face to face or over the telephone.
Duties include but are not limited to maintaining and monitoring the practice appointment system, answering calls, dealing with queries, requesting prescriptions, signposting patients to the correct services, processing of mail, and inputting data into patients records. The successful candidate will be working as part of the team in a fast-paced environment.
About us
Hetton Group Practice is a busy practice with approx 11,800 patients. Our team consists of 5 GP Partners, 2 Salaried GPs, 1 Career Start GP, 1 Nurse Practitioner, 1 Advanced Clinical Practitioner, 2 Practice Nurses, 3 HCAs alongside our admin team. We are a training practice with GP Registrar rotations on a six-monthly basis and medical students.
Job responsibilities
To support the team to ensure an effective, efficient, and caring service is provided to all of our patients. Duties include maintaining and monitoring the practice appointment system, processing telephone and e-consults for appointments, answering incoming calls, transferring calls, or dealing with the callers' requests appropriately. Signposting patients to meet their needs, initiating contact with and responding to requests from patients, team members, and external agencies. Clinically coding data on EMIS Web, inputting data into patients' healthcare records as necessary, managing all queries efficiently, maintaining a clean and effective working area, and supporting all clinical staff with general tasks as requested. All activities must be conducted respecting patient confidentiality and data protection policies.
Health & safety: Assisting in promoting and maintaining health, safety, and security as defined in the practice policies. This includes using personal security systems, identifying and managing risks, updating knowledge through training, following infection control procedures, maintaining cleanliness, and reporting hazards. Undertaking periodic infection control training and demonstrating safeguarding awareness.
Equality and diversity: Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues. Behaving in a welcoming, non-judgmental manner that respects individual circumstances and rights.
Personal/professional development: Participating in training programs as part of employment.
Communication: Recognizing the importance of effective communication within the team and with patients, carers, and other health professionals. Contributing to service implementation and applying practice policies, standards, and guidance.
Person Specification
Qualifications
* Good standard of general education
* GCSE grade A to C in English and Maths
* Experience in Primary Care
* Knowledge of EMIS Web
* Excellent verbal and written communication skills
Experience
* Experience working within Primary Care
* Practical experience working with others
* Experience using own initiative
* Practical experience with EMIS system
* Planning and organizing skills
* Ability to perform under pressure
* Self-motivated and flexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be conducted to ensure suitability for the role.
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