Band 4
Main area
General Surgery POD
Grade
Band 4
Contract
Permanent
Hours
Part time - 30 hours per week
Job ref
FM-SC-R-VCG
Site
Epsom and St Helier NHS Trust
Town
Epsom
Salary
£32,199 - £34,876 pa incl HCAS Outer pro rata
Salary period
Yearly
Closing
09/09/2025 23:59
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
An exciting opportunity has arisen within the General Surgery department for a part time (30 hours per week) Patient Pathway Coordinator to join our friendly administrative team at Epsom Hospital.
You will provide professional administrative support to the General Surgery department being the point of contact for our patients. You will also be required to liaise with the clinical team on a daily basis to ensure a seamless patient experience.
Main duties of the job
Patient Pathway Coordinator General Surgery
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.
The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources.
The post holder will ensure high levels of patient care and clinician satisfaction by being an accessible, customer-focused, knowledgeable point of contact.
The Post holder will be working to organise appointments/surgery dates for patients referred to the service. Excellent communication skills are required to deal with multi-disciplinary teams. It is expected the post holder will contribute to improving patient experience.
Working for our organisation
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Detailed job description and main responsibilities
Please see attached job description and person specification for further details to support your application.
This post may be closed early subject to sufficient application.
Person specification
Qualifications
Essential criteria
* Good general education with GCSE or equivalent in English at grade C or above
Desirable criteria
* ECDL
* NVQ level 3 in Business Administration or Customer Care of equivalent
Experience
Essential criteria
* Experience of using a full range of IT/Patient administration systems
* Experience of patient administration work in a healthcare setting
Desirable criteria
* Experience working in a similar role in a hospital/health care setting
Skills
Essential criteria
* Experience dealing with customer complaints and customer care
* The ability to prioritise tasks effectively without direct supervision
* Computer literate, with experience of using a keyboard
* Understanding of medical terminology
* Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
* Knowledge of confidentiality and data protection principles
* Equality and diversity
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do notaccept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
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Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:
Telephone:
Text:
Email:
Our confidential answering service is available after 5pm.
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Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.