Charity Manager – Job Description
Reports to: Board of Trustees
Location: Hybrid – office based (Gloucester) with some remote working
Hours: Full-time (flexible working considered)
About Heart Heroes
Heart Heroes supports children living with congenital heart disease and their families across the Southwest and South Wales. We provide events, activities, and emotional support to ensure families feel less isolated and more connected.
As we continue to grow, we are seeking a Charity manager mto strengthen our leadership team and ensure our charity operates effectively, sustainably, and always with families at the heart of everything we do.
Purpose of the Role
The manager will oversee the day-to-day running of the charity, ensuring smooth delivery of services, strong governance, and effective use of resources. A key part of this role will be writing empathetic, compelling bids and funding applications—helping to secure vital resources that allow Heart Heroes to continue supporting families.
This role is central to turning strategy into action—supporting staff, volunteers, and trustees to deliver the best possible outcomes for Heart Heroes families.
Key Responsibilities
Leadership & Management
* Lead, manage, and support staff and volunteers, fostering a positive, inclusive, and collaborative culture.
* Oversee recruitment, induction, and HR processes, ensuring staff and volunteers feel valued and supported.
* Deputise for the CEO when required.
Operations & Delivery
* Manage the charity's day-to-day operations to ensure efficiency and effectiveness.
* Oversee programme delivery, ensuring activities, events, and services meet the needs of families.
* Monitor and evaluate impact, ensuring services remain relevant and high quality.
Finance & Governance
* Work with the Treasurer and finance team to oversee budgets, financial planning, and reporting.
* Ensure compliance with charity law, safeguarding, health & safety, and data protection.
* Maintain strong operational policies and procedures.
Fundraising, Bid Writing & Partnerships
* Write clear, persuasive, and empathetic bids for grants and funding opportunities.
* Support the CEO in delivering fundraising strategies, including grant applications, corporate partnerships, and community fundraising.
* Build and maintain strong relationships with funders, supporters, and external partners.
* Ensure fundraising efforts reflect the voices and experiences of families we support.
Strategy & Development
* Translate strategic objectives into clear operational plans.
* Identify opportunities for growth, innovation, and improved service delivery.
* Report regularly to the Board of Trustees on progress and challenges.
Person Specification
Essential
* Proven experience in operations or senior management (charity or transferable sector).
* Strong leadership and people management skills.
* Excellent organisational and problem-solving ability.
* Demonstrable experience in funding applications or bid writing.
* Understanding of finance, budgets, and charity governance.
* Strong communication and relationship-building skills.
* Ability to empathise with and advocate for children and families facing challenges.
* Passion for making a difference to children and families.
Desirable
* Experience within the charity/voluntary sector.
* Knowledge of safeguarding, GDPR, and charity compliance.
* Track record in fundraising or partnership development.
What We Offer
* A rewarding role with real impact on children and families.
* Flexible working arrangements.
* Supportive, values-driven team culture.
* Opportunity to shape and grow a thriving charity.
Job Type: Full-time
Pay: £35,000.00-£42,000.00 per year
Work Location: Hybrid remote in Gloucester GL4 0DJ