Sales Operations & CRM System Lead
Department: Sales HQ
Type of Position: Permanent
Location: UK
Reporting to: Sales HQ Manager
About The Company
Imagine being part of a Global leader, where innovation and customer satisfaction drive everything we do. Join our Sales HQ team for an exciting new challenge.
Primary Objective: Increase sales productivity, effectiveness, and revenue.
The Role:
Join our client as Sales Operations & CRM System Lead; overseeing and optimising our CRM, providing valuable insights and analysis to help enhance the productivity and efficiency of our sales teams. You'll own and maintain data integrity and be responsible for mapping our sales processes.
Key Responsibilities:
CRM Management: Oversee and maintain, the development and utilisation of the CRM across the company. Ensuring data accuracy, correct coding, and usability.
Reporting & Analytics: Managing the development and maintenance of our BI reporting. Using this platform to provide insights to support decision-making.
Forecasting & Budgeting: Managing sales forecasting and budgeting processes.
Training and Support: Provide training and the supporting material to the sales teams on tools and processes.
Performance Metrics: Using objectives and key results to measure effectiveness of sales operations initiatives.
Management insights: provide insights on customer behaviour product sales gaps and pricing anomalies.
Essential skills, education, and experience:
Degree or HNC/D in Business Administration, information management or related field.
Experience in Sales Operations, Sales data analysis or similar.
Experience with producing power BI data and reporting dashboards.
Proficiency with CRM systems and sales analysis.
Strong communication and presentation skills.
Basic/ intermediate commercial understanding of business.
Ability to work independently and manage time.
Willingness to learn about the business
Ability to meet deadlines.
Versatile attitude and a team player.
Desirable skills, competencies, and experience:
Other qualifications to support Information Systems or Data analysis
Sugar CRM experience and data management including validation, data matching and quality control
Versatile attitude to take on different tasks.
Show a will to succeed and make things happen.
Be a willing part of a Team which has diverse responsibilities within the business
What We Offer:
We are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. They have sustainable development goals as we believe in caring for our futures as well as the future of the planet.
We offer a competitive and attractive package of benefits including, retail discounts, life assurance, Private Medical Cover, 25 days holiday including a holiday purchase scheme, a salary sacrifice personal pension plan and more!
The Selection Process: Upon successful application, candidates will be asked to undertake a first interview online followed by some online testing and lastly a second interview face-to-face, onsite at our clients Offices