Job Title: Learning and Development Administrator
Location: On Site
Job Type: Permanent
Reporting into: Learning and Development Manager
Salary: £27,000
Hours: 08.00-16.00 – Mon-Fri
Main purpose of the role:
To plan, organise and oversee all training programmes within the business, to develop employee skills, ensure compliance and align with our organisational goals. This involves assessing training needs, coordinating sessions, evaluating effectiveness and managing logistics to foster a skilled and efficient workforce.
Job Responsibilities:
General Administration:
* Raising Purchase Order numbers and processing invoices.
* Register providers and suppliers with Accounts.
* Inbox monitoring – monitor, triage and respond.
* Process flow creation and monitoring.
* Work with subject matter experts to develop, review and update intranet content.
* Monitor progress of development requests, working closely with L&D team.
* Respond to ad hoc requests for reporting, admin support, and learning.
Programme Development:
* Design, develop and organise training programmes, including creating materials like manuals, handouts and online resources.
* Update and re-issue eLearning procedural training as/when required.
Coordination and Logistics:
* Work closely with stakeholders to arrange and manage training activities, including scheduling sessions, booking rooms and catering, organising equipment and liaising with training providers.
* Conduct pre and post course administration such as pre-course enquiries, additional emails and follow up questions.
* Certificate administration – scan, file and distribute certificates for courses.
* Work with management team to map out annual training schedules, communicate and effectively oversee this.
* Oversee condition of in-house training facilities and equipment.
* Prepare training materials for facilitators ready for their sessions.
* Issue required eLearning modules to colleagues and new starters e.g. Induction eLearning, procedures, Food Safety.
Evaluation and Reporting:
* Design assessment tools to measure training effectiveness, track outcomes, and report findings and recommendations to management.
Record Keeping:
* Maintain accurate and up-to-date employee training records.
* LMS coordination and admin – loading courses, assigning learning, recording completion, monitoring completion.
* Ensure managers know how to utilise the LMS system and assist with upskilling if required.
* Provide regular accurate reports to the business.
Skills and Experience:
* Strong interpersonal and communication skills to work with employees, management and external providers.
* Organisational and planning skills to manage multiple tasks at once.
* Ability to analyse data and report on effectiveness.
Company Benefits:
* 25 Days holiday plus Bank Holidays
* Company pension contributions 5%
* Health Cash Plan – Westfield Health
* Life assurance up to 4x annual salary