Head of Digital & IT – Mental Health Charity
Location: Hybrid – Up to 2 days per week in Birmingham office
Salary: £65,000 – £77,000 + excellent benefits
Sector: Charity / Membership Body
Contract Type: Permanent, Full-Time
Are you a strategic digital and technology leader looking to make a meaningful impact?
We’re partnering with a leading mental health awareness charity and membership body to recruit a Head of Digital & IT – a pivotal senior leadership position driving digital transformation and operational excellence across the organisation.
With many members and a national reputation for setting professional standards in mental health support across the UK, this organisation is on a journey to modernise and innovate – and you’ll be at the heart of that mission.
The Role
Reporting to the Director of Digital & Transformation, the Head of Digital & IT will lead the development and delivery of a cohesive digital and technology strategy. You’ll manage a capable team of specialists across five critical areas: Internal IT, Data & Security, Enterprise Systems, CRM (Microsoft Dynamics), and the Website.
Your remit will cover everything from digital infrastructure to strategic supplier management, with a strong focus on improving member experience, operational efficiency, and organisational impact.
Key Responsibilities
1. Lead and deliver a digital strategy that supports the charity’s business plan and mission.
2. Oversee IT systems, networks, and internal support to ensure high performance and hybrid working capability.
3. Ensure compliance with data protection and cybersecurity best practices.
4. Manage the CRM (MS Dynamics), driving user adoption, integrations, and process optimisation.
5. Own the website strategy and development roadmap, ensuring a seamless and accessible digital experience.
6. Manage third-party suppliers, negotiate contracts, and ensure quality delivery.
7. Lead and inspire a team of direct and indirect reports, embedding a collaborative and high-performance culture.
About You
8. Proven experience (5+ years) in a senior digital or IT leadership role, ideally within the charity, membership, or non-profit sector.
9. Strong understanding of enterprise systems, CRM (ideally MS Dynamics), IT infrastructure, and website management.
10. Excellent commercial acumen – confident in budgeting, procurement, and ROI evaluation.
11. A strategic thinker who can also get into the operational detail.
12. Strong stakeholder engagement and influencing skills – able to collaborate across all levels of an organisation.
13. Experienced in managing supplier relationships and external technology partners.
Why Join?
14. Be part of an organisation with a powerful mission: promoting mental health and setting professional standards in therapy.
15. Join at a transformative time, with the opportunity to shape and deliver meaningful digital change.
16. Enjoy a collaborative, inclusive culture that values innovation and continuous improvement.
17. Flexible hybrid working and a comprehensive benefits package.
*Rates depend on experience and client requirements