Queens Park Group Surgery – Administrator/Secretary
Queens Park Group Surgery is looking to welcome an administrator/secretary to their team. This position can be offered on a full or part‑time basis and hours/days will be discussed at interview.
Main duties of the job
* Accurately input data into the clinical computer system, including A&E notes, smear results and other patient records.
* Use Microsoft Office applications and in‑house clinical systems efficiently.
* Type correspondence such as letters, reports and referral documents.
* Enter and manage out‑of‑hours service data.
* Maintain and support computer systems including troubleshooting issues, managing iOS, registrations, path links and data backups.
* Respond to patient queries in person and via telephone in a professional manner.
* Handle GP enquiries, referrals and medico‑legal reports.
* Liaise with hospitals (private and NHS) regarding appointments and related queries.
* Input and manage reports relating to registrations, maternity, contraception and minor surgery, including associated claims.
* Maintain accurate patient registration details and ensure records are up‑to‑date.
* Manage and process patient data for individuals aged 75+.
* Support the achievement of practice targets, including cervical cytology, immunisations and contraception.
* Scan and upload relevant documents to patient records.
* Prepare and photocopy documentation for solicitors, employment reports, insurance purposes and similar requests.
* Order and maintain stock of health authority and hospital stationery.
* Manage incoming and outgoing postal services.
* Apply read coding to correspondence accurately.
* Administer and process smoking cessation services and associated claims.
* Attend training courses and meetings as required.
* Maintain strict clinical confidentiality at all times.
Essential qualifications and skills
* Strong organisational and administrative skills.
* Attention to detail and accuracy in data entry.
* Excellent communication and interpersonal skills.
* Ability to handle sensitive information with discretion.
* Proficiency in IT systems and willingness to learn new software.
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