About The Role
We’re looking for a passionate and people-focused Learning and Development Specialist to elevate the way we support customers through their installation journey. This role is all about developing our people — coaching behaviours, building confidence, improving communication, and strengthening the customer experience at the moments that matter most. You’ll help reduce complaints, prevent repeat errors and raise the standard of service across the Customer Installation Centre. Closing date for applications is 19th December 2025
About You
Qualifications (Desirable, not essential)
- CIPD Level 3 or 5 in Learning & Development
and/or
- ILM Level 3 or 5 in Coaching & Mentoring
(or equivalent coaching/training qualifications)
Experience
- Strong experience coaching individuals in a customer service environment
- Confident delivering training to groups and individuals
- Skilled at developing communication, empathy and service behaviours
- Able to analyse complaints or customer feedback and turn insight into action
- Excellent written and verbal communication skills
- Comfortable working across multiple departments and building strong relationships
About The Company
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!
If you can match our passion to grow our business and exceed customer expectations by delivering world-class service, you’ll be rewarded by a company that recognises talent with exceptional earning potential and company-wide opportunities to progress.