An established and growing technology distributor based in Reading specialising in IP-based communications, networking and security solutions is seeking a Technical Consultant to join its experienced technical team. This is a customer-facing role with a strong focus on Unified Communications (UC), pre‑sales support and technical enablement for channel partners.
The company supplies a broad portfolio of UC, wireless, broadband and security solutions to MSPs, resellers, system integrators and ISPs across the UK. With strong vendor relationships and a reputation for value-added services, this is a unique opportunity to join a business where your technical expertise will make a real impact.
Technical Account Manager – VoIP Systems Job Overview
* Work with sales colleagues to scope and propose technically sound UC and networking solutions
* Deliver product demonstrations and assist with technical aspects of sales pitches
* Support webinars, open days and industry events with solution‑focused technical input
* Identify and suggest upsell opportunities based on customer needs
Technical Enablement & Training
* Deliver technical product and certification training to partners and internal staff
* Assist in the creation of training materials and technical content
* Plan and run technical workshops and webinars (virtual and in‑person)
* Promote upcoming training sessions in collaboration with the marketing and sales teams
Vendor & Product Engagement
* Act as a technical liaison for key UC vendors and manufacturers
* Maintain up‑to‑date knowledge and certifications across the vendor portfolio
* Attend vendor briefings and contribute to product lifecycle planning
Post‑Sales Support
* Provide 2nd‑line technical support to partners on UC, networking and security solutions
* Troubleshoot issues via logs, remote sessions and lab testing
* Escalate to vendors where required and contribute to internal knowledge‑base articles
Technical Account Manager – VoIP Systems Job Requirements
* Confident communicator and technically capable professional with experience supporting VoIP/UC solutions and a strong understanding of IP networking fundamentals
* Ready to give a product demo or deliver a technical webinar as well as diagnosing SIP logs and helping resolve partner queries
* A solid background in VoIP / Unified Comms – cloud or on‑premise IP PBX, SIP, DECT, IP phones
* Knowledge of broadband and WAN technologies (e.g. DSL, LTE), routers and firewalls
* Familiarity with network switching, VLANs and VPNs
* Confidence with technical analysis (SIP traces, PCAPs, logs etc.)
* Experience in a distributor, MSP, VAR or vendor support role
* Ability to present clearly and comfortably in front of an audience
Technical Account Manager – VoIP Systems Salary & Benefits
* Salary dependent on experience, likely £35k–£40k
* Auto‑enrolment pension scheme
* 23 days holiday rising with tenure
* Other details to be discussed at interview
Bennett & Game Recruitment are acting as a Recruitment Agency for this vacancy.
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