Our Organisation The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play. As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. If it works for the service, we will do our best to make it work for you. Job overview Engagement Lead – Health Services Safety Investigations Body (HSSIB) An exciting opportunity has arisen to join the Health Services Safety Investigations Body (HSSIB) as our Engagement Lead. As an independent arm’s-length body of the Department of Health and Social Care, HSSIB conducts impactful safety investigations to improve outcomes for patients across the healthcare system. We are seeking a forward-thinking individual with a passion for inclusive engagement and insight-driven approaches. In this role, you will lead our external engagement strategy—ensuring that the voices of patients, families, healthcare staff, stakeholders and the public are central to our work and drive meaningful change. You will bring expertise in stakeholder engagement, involvement, communications, and relationship-building, with a strong commitment to amplifying diverse perspectives, particularly from underrepresented and marginalised communities. If you thrive in a collaborative environment and are committed to improving patient safety through innovative and inclusive engagement and involvement, we’d love to hear from you. You will have: A passion for amplifying the voices of diverse communities A strategic mindset with proven expertise in patient, family and carer engagement Experience designing and delivering innovative engagement initiatives Exceptional communication and stakeholder management skills Psychological resilience Demonstrable knowledge of the healthcare landscape Advert Main responsibilities Leading engagement for receiving insights from patients, families, members of the public, stakeholders and healthcare staff. Developing stakeholder engagement plans and methods for our safety investigations, such as roundtables and focus groups with national patient advocacy organisations. Advise and provide expert knowledge to the organisation on engagement methodology, including developing our approach to engagement with traditionally underrepresented groups and marginalised communities. Develop tools and resources for staff on best practice engagement methodology. Managing the stakeholder relationship function of HSSIB, ensuring stakeholder engagement is key to HSSIBs work. Represent HSSIB at external facing stakeholder and patient and public events. Providing communications support and expertise to the communications and engagement team and wider HSSIB colleagues. Evaluating the effectiveness of patient and public engagement across the organisation, using data analysis techniques and developing metrics for reporting. Provide support to the communications team on creative communications (digital, media, website and content development). Working for our organisation Our people In order to be successful in our goal of providing professional, high quality healthcare safety investigations and education to the system we understand our people are at the heart of this. The NHS is building a culture that is positive, compassionate, and inclusive – and we all have our part to play. As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern. If it works for the service, we will do our best to make it work for you. We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better outcomes. We strive to ensure our people feel trusted, valued and empowered. We’re passionate about nurturing and developing people. To ensure this we are committed to equality of opportunity for all staff and welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Important information Please note that the vacancy may close early if we receive sufficient applications to shortlist before the advertised closing date. Detailed job description and main responsibilities The Health and Care Act 2022 established HSSIB as the Health Services Safety Investigations Body (HSSIB), a fully independent arm’s-length body of the Department of Health & Social Care from October 2023. This role will be reporting to the Head of Strategy, Policy, and Engagement. The postholder will effectively lead external public and stakeholder engagement for our organisation. It is essential that the postholder is an advocate for inclusive and meaningful engagement with a wide range of stakeholders have key skills in relationship creation, engagement, communications and management of stakeholders. The post holder will work as part of a dynamic team delivering an effective service and supporting the whole organisation, to engage with patients, families, stakeholders and the public in our work. The postholder will be responsible for ensuring HSSIB engages with diverse groups, as well as marginalised communities in an accessible and inclusive way. Key Accountabilities Operational Leading engagement for receiving insights from patients, families, members of the public, stakeholders and healthcare staff. Developing stakeholder engagement plans and methods for our safety investigations, such as roundtables and focus groups with national patient advocacy organisations. Advise and provide expert knowledge to the organisation on engagement methodology, including developing our approach to engagement with traditionally underrepresented groups and marginalised communities. Develop tools and resources for staff on best practice engagement methodology. Managing the stakeholder relationship function of HSSIB, ensuring stakeholder engagement is key to HSSIBs work. Represent HSSIB at external facing stakeholder and patient and public events. Providing communications support and expertise to the communications and engagement team and wider HSSIB colleagues. Evaluating the effectiveness of patient and public engagement across the organisation, using data analysis techniques and developing metrics for reporting. Provide support to the communications team on creative communications (digital, media, website and content development). Information Management Maintain robust audit trails of insight and feedback received by HSSIB. Ensure that all communication and reports are factual and evidence based. Analyse, interpret and present highly complex and sensitive data to highlight issues, risks and support decision making. Ensure data and information gathered is managed, stored and disposed of in accordance with information governance and protected disclosure requirements. Provide guidance to stakeholders to ensure information management requirements are met. Preserve the confidence in the HSSIB’s investigatory and reporting process in accordance with its statutory obligations. Working Relationships Display highest levels of professional credibility and integrity. Provide support to the Head of Strategy, Engagement and Policy as and when required. Work closely with colleagues across HSSIB to establish effective two-way mechanisms for sharing knowledge and insights in a timely and efficient way to support the delivery of HSSIB’s objectives. Maintain robust relationships with key stakeholders and with patient groups. Our commitments to you We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We strive to ensure our people feel trusted, valued and empowered. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent. Please note that we currently do not accept applications via recruitment agencies. The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data. If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any emails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team.