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Front of house manager

Newquay
Watergate Bay Hotel
Front of house manager
Posted: 12 July
Offer description

Watergate
Bay Hotel – a place to take your hospitality career to new heights. With a
team that values connection, flexibility, variety, and challenge, we're all
about making a meaningful impact on our guest’s holiday. Our three core values
- We Care, We Notice, We Change – show what it means to work for a hotel which
goes above and beyond for our team and guests.

At Watergate
Bay, we don't just provide a place for our guests to rest their heads - we
create memorable experiences that they'll remember for a lifetime. It’s all
about the balance of life. Being active, getting amongst the elements, spoiling
yourself a little, chilling out, getting cosy, and most of all having a good
time.

An
unforgettable holiday experience amidst two miles of sand, sea air and surf,
Watergate Bay Hotel offers a modern take on a beach break. For our guests, how
their stay makes them feel is crucial; cared about, looked after, welcome.

Our Front
of house manager role

Reporting to
our Guest experience and operations manager, you’ll have line management
responsibility for our wonderful guest focused team of reception hosts, house
managers and night managers. Excitingly, your team look after three key front
of house areas,

* Front
desk - a warm arrival awaits at reception, your team will be the constant point
of contact for all guests and visitors.
* Swim
Club – our take on a spa, where outdoors meets indoors and beach meets hotel.
Your team will ensure its always ready for our guests active relaxation.
* Beach
Lofts – seven beach lofts, each with their own unique character, with private
access to the beach and unbroken sea views.

Previous
Front of house experience at a senior or management level will mean you’re well
equipped to lead and develop your team to give them all the tools they need to
provide our guests with all that they need.

Handling
guest complaints and dealing with emergencies should come naturally and you’ll
live and breathe our core company values whilst being mindful of our impact
journey where we focus on our three key themes; circular, conservation and
community.

With guest
operations at the heart, you’ll ensure your team are well-trained, warm,
friendly, guest focussed, and our guests are cared for.

This role
is full time onsite at Watergate Bay Hotel, 40 hours per week to be worked over
7 days. Shifts and days will be varied based on business need.

As our
Front of house manager you’ll be;

* Providing
a professional and friendly service for our guests
* Overseeing
the delivery of the guest experience from pre-arrival through to departure
* Identifying
areas of improvement for the front desk, beach lofts and swim club
* Working
with other departments to ensure a smooth guest experience
* Scheduling
your direct report rotas
* Providing
ad hoc cover for Night host managers when required
* Resolving
guest complaints or issues quickly and professionally
* Reviewing
guest feedback and communicating this to the business
* Delivering
and planning ongoing training and development for your team members
* Leading
on recruitment for the host team
* Managing
performance, carrying out monthly one to one’s and team meetings
* Ensuring
a safe working environment for your team and guests, ensuring company’s health
and safety procedures are followed
* Aware
of B Corp accreditation goals and encourage your team to engage in B Corp
related initiatives and workshops
* Representing
our brand at all times

The
skills you’ll be sharing with us;

* Front
of house experience in either a senior or management level capacity
* Demonstrable
commitment to high-end guest experiences
* Confidence
to make reasonable and prompt decisions
* Experience
in a customer centric role
* Strong
diplomatic communication skills to handle complaints and emergencies remaining
calm under pressure
* Proven
experience of developing a team with training and individual goal setting
* Experience
of performance management
* Prepared
to step into any role within your team to ensure consistency with guest
services should there be a need
* A
bright, positive and approachable personality
* The
ability to change and adapt with business need and business growth

It would be
great if you already have the following, as they will be essential for your
role. We can organise these elements for the successful candidate if they are
not already in place;

* Enhanced
CRB check
* First
Aid qualification
* Fire
warden experience

What
we’ll offer you

* Competitive
pay and tips share
* A
relaxed, professional place to work in a beautiful location
* Training
and development opportunities to support your hospitality career
* Discounted
rates for you and your family to stay at the hotel
* Team
discounts on treatments at the Swim Club
* Team
discounts at Shop on the Beach and other partner businesses
* Free
surf lessons, surfboard and wetsuit hire from Wavehunters
* Team
social events throughout the year
* Team
assistance scheme – a dedicated helpline for support & advice on topics
from mental health, through to managing your finances.









































































































If you
would love to join us as our Front of house manager, apply now and be part of
our journey at Watergate Bay Hotel, a wonderful place to work.

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